Merchant Fraud Operations Specialist

7 months ago

Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Conduct fraud investigations: Review transactions, account activities, and other relevant information to identify and investigate suspected fraud cases. This may involve analyzing data, conducting interviews, and liaising with law enforcement agencies, if necessary.
- Develop and implement fraud prevention strategies: Based on the findings of fraud investigations, eWallet Fraud Analysts develop and implement strategies to prevent fraudulent activities. This may include updating fraud detection algorithms, creating fraud awareness campaigns, and collaborating with other teams to improve overall security measures.
- Analyze and report fraud trends: Track and analyze fraud trends to identify patterns and provide insights that can be used to improve fraud prevention measures. Prepare and present reports on fraud activities, including recommendations for improving fraud prevention and detection measures.
- Ensure compliance with regulations: Stay up-to-date with regulations related to fraud prevention and detection, and ensure that E-Wallet services comply with all relevant laws and regulations. Prepare and submit Suspicious Transaction Reports (STR) to the relevant authorities as required by local regulations.
- Maintain records and documentation: Document all fraud cases and activities, maintain records, and prepare reports as required by local regulatory reporting requirements.
- Assist consumers that have enquiries pertaining to risk and fraud.
- Work closely with other teams: Collaborate with other teams, such as Compliance, Legal, and Operations to ensure that all processes and procedures related to fraud detection and prevention are up-to-date, efficient, and effective.
- To carry out other ad-hoc tasks as specified by the supervisor / leader from time to time.

**Requirements**:

- Fraud analyst / SME with 1-2 years of relevant experience in e-wallet or a service provider and super passionate in fraud prevention strategy/appeal.
- Relevant work experience in fraud investigation, risk management, or regulatory reporting.
- Knowledge of fraud prevention techniques, data analysis, and experience working with law enforcement agencies.
- Strong communication skills, attention to detail, and the ability to work under pressure and tight deadlines.
- Enjoy working efficiently and independently in a fast-paced, high-volume environment
- (Good to have) SQL (Structured Query Language) knowledge and skills mainly to extract data

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