Payment (Merchant) - Shopeefood
6 hours ago
DepartmentOperations
LevelExperienced (Individual Contributor)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Assisting in day to day operations related to customer payments and merchant settlement
- Required to perform the payment and settlement duties such as Payment Bulk Transfer, Local Payment to external parties
- Monitor processed payments and keep track of any failed settlement and required to perform resubmission
- Promptly respond to other business stakeholders on inquiries to resolve any delay in payment processing to merchants
- Work with the Customer Support team to handle merchants' and users' inquiries on payment issues
**Requirements**:
- Minimum 2 years and above working experience preferred.
- Previous experience in the E-Commerce or FinTech industry would be advantageous
- Bachelor's Degree in Accounting, Finance or other relevant fields
- Proficient in Microsoft Excel (e.g. Pivot Tables, Vlookups, etc)
- Proactive and a good team player with a positive attitude and eagerness to learn
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