Compliance Lead, Merchant Operations

6 days ago


Kuala Lumpur, Malaysia Shopee Full time

**Job descriptions**
- Develop the strategies and oversee execution of the Compliance team in improving the Merchants' performance
- Be responsible for monthly, weekly, and daily team performance target and KPI
- Take ownership of the process in place and guide the team on handling the merchants in various situations
- Coordinate with Internal Departments to ensure SOP, process efficiency, etc, is operated smoothly
- Guiding the team in understanding different business processes within the Internal Departments
- Support Training & coaching for high performance team
- Ensure company's strategies and policies are cascaded to the team on time and correctly
- Build & manage human resources at the managed areas

**Requirements**:

- Min 3 years of experiences in Sales / Business Development / QA / Business Operations (experience in food delivery will be added an advantage)
- Result oriented and have good sense of number
- Hard working and hand on spirits to the team
- Experience in leading a team
- Strong communication skills in Mandarin, English and Malay, in both verbal and written forms
- Able to overcome and be creative when managing the merchants in different situations
- Strong stakeholder management skills, highly independent, detail oriented
- Focusing on building the high bonding & performance team
- Able to perform analytical functions on spreadsheet and knowledge in statistical formula
- Highly sceptical and good logical thinking, proficient in Microsoft Excel and Google Sheet
- Exposed to business-oriented environment, must be quality service-oriented


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