Content & Comms - Shopeefood

9 hours ago


Kuala Lumpur, Malaysia Shopee Full time

DepartmentOperations

LevelEntry Level

LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Provide excellent services to support merchants and riders onboarding
- Provide customer support to solve any issues faced by merchants and riders
- Can initiate process improvements and strategies for planning
- Provide a seamless onboarding experience for merchants and riders
- Build, update systems and processes to support merchants and riders
- Work closely with a team of Onboarding Specialists to create a seamless flow of work

**Requirements**:

- Minimum bachelor's degree from a recognised university
- Able to understand processes and adapt to tracking systematically and accurately
- Familiar with Microsoft Office (Excel)
- Able to communicate in both Bahasa Melayu and English (both written and verbal) to communicate with various stakeholders
- Fresh graduates are welcome to apply
- Has passion in the eCommerce and F&B (Food and Beverage) industry



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