Fraud Ops Manager

3 weeks ago


Kuala Lumpur, Malaysia Citi Full time

The Internal Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop internal fraud management policies, processes and procedures to minimize the impact of internal fraud in coordination with the Operations and Analytics team. The overall objective of this role is to detect and deter internal fraud losses proactively by ensuring analysts make appropriate decisions and

**Responsibilities**:

- Responsible for timely processing of alerts and cases in order to consistently meet SLAs.
- Responsible for sound evaluation and decisions making on alerts and cases in order to detect potential Internal Fraud and employee misconduct and meet relevant KPIs.
- Responsible for meeting all productivity and quality standards and KPIs for the team.
- Responsible for directing the day-to-day activities of the regional Internal Fraud operations functional team.
- Responsible for managing performance of direct reports, via existing processes as also for proactively monitoring and supporting team members to continuously drive performance improvements in the team.
- Support employees in resolving system issues as a first point of escalation when, specific access is not working, extended downtimes or slow response times impacting productivity in the team.
- Performs other duties and functions as assigned.
- Maintain an effective feedback loop process between the Internal Fraud Operations and Internal Fraud Analytics teams to ensure quality of alerts set up, is always optimized and rules are enhanced regularly to improve overall Internal Fraud detection in the region.
- Responsible for supporting countries where operations activities are performed by the country teams, by sharing regional best practices, process and procedures enhancements etc.
- Manage a team, the budget and planning
- Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
- Manage department projects/ processes, including data sampling, modeling design, modeling development, validation, and implementation
- Provides evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
- Ensure delivery of end results and contribute to the formulation of procedures

**Qualifications**:

- 3-5 years previous fraud or similar "Surveillance" functional experience preferred.
- Minimum 3 years previous supervisory and team management experience is a must.
- Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
- Ability to persuade and influence others and negotiate with third parties
- Consistently demonstrates clear and concise written and verbal communication

**Education**:

- Bachelor’s degree/University degree or equivalent experience
- **Job Family Group**:
Operations - Services
- **Job Family**:
Fraud Operations
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting



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