Customer Relation Unit
2 weeks ago
Job Brief:
Job Responsibilities:
- Provide quality non -voice customer support (24/7) for our customers.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take extra mile to engage customers.
- To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).
Job Requirements:
- Preferably at least 1 year of related working experience.
- Excellent written & verbal communication skills in English and Malay.
- Ability to communicate results to management and in a fast paced environment.
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