Customer Relations Specialist

1 week ago


Petaling Jaya, Malaysia AutoDetailer Studio Full time

Job Scope
- Ensuring a great customer experience
- Tending to online and offline enquiries
- Managing daily appointments
- Meeting and greeting clients and leads according to company SOPs
- Performing vehicle pick-up and drop-off SOPs
- Managing the cleanliness and supplies of the customer lounge
- Processing quotes, invoices and payments
- Recording and updating customer payments and prepayments
- Recording and updating project status and progress
- Keying in related data into Google sheets
- Liaising and communicating with different departments according to the needs of the job

**; Requirements: - Job Requirements**:
**This job shall require the individual to have**:

- Good command of spoken and written English and Bahasa Malaysia.
- Good communication and interpersonal skills.
- Quick learner on work processes.
- Detail oriented, comfortable with paperwork and attending to clients.
- At least 3 years of experience in customer service and/or sales.
- Willing to work 5.5 days a week including public holidays
- Minimum SPM graduate.

**Job Benefits**:
Confirmed employees shall be entitled to
- EPF/SOCSO/EIS contributions by employer
- Performance allowances
- Group Medical Insurance
- Group Personal Accident Insurance
- Medical claims up to RM300 a year
- Dental claims up to RM200 a year
- 12 days annual leaves



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