Customer Relation Officer

7 months ago


Petaling Jaya, Malaysia ED'Therapy Full time

Handle incoming walk-in and online customers, phone calls, appointments and messages (existing customer).
- Follow up with the customers to ensure resolution.
- Maintaining student/teacher’s schedule.
- Strong service knowledge & provide accurate information to customers.
- Provide after-sales service to all customer that leads to their higher satisfaction.
- Ensure customer database is updated in a timely manner and protected at all times through constant monitoring
- Attend to customers - both walk-in and appointments at HQ. Engage and establish rapport with customers during waiting time
- Provide an excellent level of service and maintain good customer relations in handling customer queries and complaints in a polite and professional manner.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Report submissions every month
- Update daily students’ activities, company info/announcement to parents.
- Handling student event (Liaise with management & operation department)
- Other administrative ad-hoc duties when necessary.
- **REQUIREMENTS**_
- At least 1 year of working experience as customer relation or any related fields (fresh graduates are encouraged to apply)
- Excellent interpersonal and communication service skills, enjoy dealing & interacting with people.
- Customer orientation and ability to adapt/respond to different types of characters.
- Team player, Self-motivated and self-directed.
- Organized, able to work in a high volume, fast-paced working environment.
- Proactive and keen to learn.
- Good spoken and written English and Bahasa Malaysia

**Job Types**: Permanent, Full-time

**Salary**: RM2,500.00 - RM3,200.00 per month

**Benefits**:

- Flexible schedule
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Fixed shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you have your own transportation?

**Experience**:

- Customer service: 1 year (required)



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