Customer Relation Consultant

2 weeks ago


Petaling Jaya, Malaysia AP SLENSA SDN BHD Full time

**Job description**

**Service Customer**:

- Interact with customers in a professional and courteous manner to understand their requirements.
- Address customer inquiries and concerns promptly and effectively.
- Ensure customer satisfaction by providing high-quality service and support.

**Analyze Customer Profile**:

- Conduct thorough analysis of customer profiles, including their needs, objectives, and challenges.
- Utilize various tools and methodologies to gather relevant data and insights.
- Identify key areas for improvement or opportunities for optimization.

**Provide Solutions and Advice**:

- Develop customized solutions and recommendations based on the analysis of customer profiles.
- Communicate findings and proposed strategies clearly and persuasively to customers.
- Collaborate with internal teams to implement solutions and support customers throughout the process.

**Maintain Documentation**:

- Document all interactions, analysis, and recommendations accurately and comprehensively.
- Keep records of customer profiles, preferences, and historical data for future reference.
- Ensure confidentiality and security of customer information at all times.


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