Customer Relations Officer

2 weeks ago

Petaling Jaya, Malaysia Ikano-Retail Full time

**Company Description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
**Job Description** Your Assignment**
- You are helpful and friendly in approaching customers, always aiming for a win-win situation and for repeat business.
- You record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
- You know the Customer Relations action plan and support the goals and targets given to you by your manager to ensure the effective execution of our action plan.
- You know our daily and weekly service targets and drives to improve our service delivery.
- You develop a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
- You optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
- You are empowered to solve customer complaints within my level of authorisation. You recognise when you need to escalate an issue and then pass on the relevant information to a manager to deal effectively with the customer.
- Understanding the IKEA Concept, global solutions, tools and working methods and ensuring you use the appropriate manuals from Inter IKEA Systems to help you optimise our customers’ shopping experience.
- You ensure safety guidelines are met within the merchandise & pick up area and service desk area.
- You are able to support the front counter and merchandise & pick up area when required.

**Qualifications** Your profile**
- Have 2 - 3 years working experience in customer service with administrative background.
- Ability to work in a multi-tasking environment with attention to detail.
- Excellent customer service and able to manage walk in/write in customer complains in accordance to standard operating procedures (SOP) wordings and rules.
- Possess professional attitude when dealing with various stake holders.
- Good with paperwork’s, recording logs of events and enjoys working in fast environment to cater to IKEA customers.
- Good structured way of doing follow ups on open cases.
- Must have good command of English and Bahasa Malaysia.
- Ability to use and take personal initiatives and to make considered decisions.
- Willing to work on weekends and public holidays.

**Additional Information**
**_
Important Note:_**
- _If you can't access the link, please go to the original job posting at Smart Recruiter._

**Working with us has its rewards**

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:
**IKEA discounts**

Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

**Flexi benefits**

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

**Maternity and paternity leave**

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys - and responsible - at home.

**Gifts**

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards/

**Work environment**

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere where we work side by side.

**Incentive plan**

All co-workers may earn an annual financial reward when we meet our shared business objectives.

**Free Parking**

All co-workers are given free parking.

  • Customer Relations Officer

    4 weeks ago

    Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Job description** **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To...

  • Customer Relations Officer

    2 weeks ago

    Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To provide administratively...

  • Customer Relations Officer

    3 weeks ago

    Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To provide administratively...

  • Customer Relations Officer

    3 months ago

    Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To provide administratively...

  • Customer Relations Officer

    3 weeks ago

    Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To provide administratively...

  • Customer Relation Officer

    3 weeks ago

    Petaling Jaya, Malaysia ED'Therapy Full time

    Handle incoming walk-in and online customers, phone calls, appointments and messages (existing customer). - Follow up with the customers to ensure resolution. - Maintaining student/teacher’s schedule. - Strong service knowledge & provide accurate information to customers. - Provide after-sales service to all customer that leads to their higher...

  • Customer Relation Officer

    1 week ago

    Petaling Jaya, Malaysia ED'Therapy Full time

    Handle incoming walk-in and online customers, phone calls, appointments and messages (existing customer). - Maintaining student/teacher’s schedule. - Attend to customers - both walk-in and appointments at HQ. Engage and establish rapport with customers during waiting time. - Keep records of customer interactions, process customer accounts and file...

  • Customer Relations Officer

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Peugeot Petaling Jaya Full time

    Customer Relations Officer (CRO)To perform general administration, handling customers, and data entry duties.(E.g. answering calls, photocopy, mailing, filing, and data entry)Responsibilities: Answer incoming phone calls and update information Collect payment from customers Maintain a systematic filing system To provide administratively support (data entry)...

  • Customer Relations Assistant

    7 days ago

    Petaling Jaya, Malaysia Aiman Motor Sdn Bhd Full time

    **Position**: Customer Relations Assistant (CRA) **Location**:Aiman Motor PJ (Proton dealership) **Responsibilities**: - CRA will assist and report directly to Service Manager on daily operation matters - CRA will assist and report (dotted line reporting) to Proton i/Care department for respect of process and procedures on customer complaint handling -...

  • Customer Relations Officer

    2 weeks ago

    Petaling Jaya, Malaysia IKEA Full time

    **Job ID**: REF5001H **Date posted**: 26/03/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...

  • Customer Relations Officer

    2 weeks ago

    Subang Jaya, Selangor, Malaysia IKEA Full time

    Job ID: REF5001HDate posted: 26/03/2024Company descriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious...

  • Customer Relations Officer

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Ikano-Retail Full time

    Company DescriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of...

  • Officer - Industrial Relations

    4 weeks ago

    Petaling Jaya, Malaysia Trendcell Sdn. Bhd. (Jaya Grocer) Full time

    **About Jaya Grocer**: Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products...

  • Customer Relations Officer

    2 weeks ago

    Subang Jaya, Selangor, Malaysia IKEA Full time

    Job ID: REF2606MDate posted: 13/06/2024Company descriptionThe IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious...

  • Customer Relations Executive

    6 days ago

    Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

    **Job Descriptions** - Expanding the customer base by upselling and cross-selling banking products and services. - Educating customers around products and alternative digital banking platforms. **Requirements**: - SPM, Diploma /Bachelor's Degree in equivalent course. - Ex Cabin Crews, Service Industry and Public Relation background are highly encouraged to...

  • Customer Relations Officer

    3 weeks ago

    Petaling Jaya, Malaysia IKEA Full time

    **Job ID**: REF2606M **Date posted**: 13/06/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...

  • Customer Relations Officer

    3 weeks ago

    Petaling Jaya, Malaysia Ikano-Retail Full time

    **Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Customer Relations Specialist

    2 weeks ago

    Petaling Jaya, Malaysia AutoDetailer Studio Full time

    Job Scope - Ensuring a great customer experience - Tending to online and offline enquiries - Managing daily appointments - Meeting and greeting clients and leads according to company SOPs - Performing vehicle pick-up and drop-off SOPs - Managing the cleanliness and supplies of the customer lounge - Processing quotes, invoices and payments - Recording and...

  • Customer Relations Officer

    3 weeks ago

    Petaling Jaya, Malaysia IKEA Full time

    **Job ID**: REF4922O **Date posted**: 18/02/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...

  • Customer Relation Officer

    2 weeks ago

    Subang Jaya, Selangor, Malaysia ED'Therapy Full time

    Handle incoming walk-in and online customers, phone calls, appointments and messages (existing customer). Maintaining student/teacher's schedule. Attend to customers both walkin and appointments at HQ. Engage and establish rapport with customers during waiting time. Keep records of customer interactions, process customer accounts and file documents....