Call Center Executive

2 weeks ago

Subang Jaya, Malaysia ManagePay Systems Berhad Full time

Provide excellent customer experience and maintain high level of service and professionalism at all times;
- To attend to incoming calls from customers;
- To attend to livechat enquiries from customers;
- To conduct outbound call to list of customers;
- Log all incoming requests or complaints in ticketing system;
- Provide high service standards to meet customer needs and expectations;
- Provide first level basic troubleshooting to identify product issues;
- Able to handle and manage customer’s issues;
- Execute file transfer and ensures files are received and sent according to schedule;
- Download inbound MasterCard files and upload outbound files using MFE;
- Backup and perform housekeeping of files;
- Execute daily batch run and update the checklist;
- Escalate batch run issues to TPP team;
- Prepare batch run report to tentatively GM Operations;
- Monitor and manage all links to external systems/processors;
- Monitor and manage all internal links;
- Printing and distribution of reports;
- Any other tasks as assigned by team manager.

Job Requirements:

- Bahasa Malaysia, English and Mandarin speaking is an added advantage
- Minimum SPM, Certificate, or Diploma in any discipline
- Knowledge of Microsoft Office Excel
- Good in communication skill and emphasizes on challenging and multi-tasks responsibilities and duties that will give opportunities to use skills and credibility
- Immediate commencement is preferable.
- Possess own transport is added advantage.
- Willing to work on night shift and weekends
- USJ21 LRT station within walking distance.
- Rotational Shift is only for male employee.

**Job Types**: Full-time, New-Grad, Apprenticeship

Pay: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Parental leave
- Vision insurance

COVID-19 considerations:
In line with the latest SOP announcement, all employees are required to wear face masks in the office/workplace.

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Call Center: 1 year (preferred)

  • Call Center Officer

    2 weeks ago

    Petaling Jaya, Malaysia Micro Energy Holdings (M) Sdn Bhd Full time

    We are currently looking for job vacancies for the following positions: **Call Center Officer** - Full-time. - Easy job scope. - Training provided. - Age 25 and above. - Good communication skills. - Indoor working environment. - Min. 1- Year experience in call center Please call - **01137855358** to arrange an interview appointment. Office Located at:...

  • Call Center Officer

    6 days ago

    Petaling Jaya, Malaysia Micro Energy Holdings (M) Sdn Bhd Full time

    We are currently looking for job vacancies for the following positions: **Call Center Officer** - Full-time. - Easy job scope. - Training provided. - Age 25 and above. - Good communication skills. - Indoor working environment. - Min. 1- Year experience in call center Office Located at: Menara K1, Jalan Klang Lama, Kuala Lumpur. Landmark: Pearl...

  • Telemarketer (Pegawai Pemasaran - Call Center)

    2 days ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **30 KEKOSONGAN! KEMASUKAN SEGERA!!** - **LOKASI: Petaling Jaya (Seksyen 13)**: - **WAKTU BEKERJA: ISNIN - JUMAAT, 9:30 PG - 7 PTG**: - **GAJI ASAS/BASIC SALARY: SEHINGGA RM 2500 + KOMISYEN SEHINGGA RM 2500 - RM 4000!!** **SKOP KERJA** - Kerja dalam pejabat sahaja (tidak perlu berjumpa pelanggan) - Hanya menghubungi pelanggan institusi kewangan yang...

  • Pegawai Pemasaran

    3 days ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **30 KEKOSONGAN! KEMASUKAN SEGERA!!** - **LOKASI: Petaling Jaya (Seksyen 13)**: - **WAKTU BEKERJA: ISNIN - JUMAAT, 9:30 PG - 7 PTG**: - **GAJI ASAS/BASIC SALARY: SEHINGGA RM 2500 + KOMISYEN SEHINGGA RM 2500 - RM 4000!!** **SKOP KERJA** - Kerja dalam pejabat sahaja (tidak perlu berjumpa pelanggan) - Hanya menghubungi pelanggan institusi kewangan yang...

  • Customer Service

    5 days ago

    Petaling Jaya, Malaysia Chester Properties Sdn Bhd Full time

    Pls contact Sherry for interview appointment. Pls contact Sherry for interview appointment. Pls contact Sherry for interview appointment. Call listing and collect data. Filter listing Basic Bonus (if achieve KPI) Working Hour Monday to Friday 930am to 6pm (7.30hours) Pls contact Sherry for interview appointment. Pls contact Sherry for...

  • Call Centre Executive

    3 days ago

    Petaling Jaya, Malaysia Dataprep Holding Full time

    Answering customer calls - Doing 1st troubleshooting - Update customer details in the system. - Other task**Job Type**: Contract Contract length: 12 months **Salary**: RM2,100.00 - RM2,400.00 per month **Benefits**: - Health insurance - Maternity leave - Parental leave Schedule: - Monday to Friday Supplemental pay types: - Overtime pay Ability to...

  • Call Centre Executive

    2 days ago

    Petaling Jaya, Malaysia Inovasi Makmur sdn bhd Full time

    **Working hours :9.00 am - 6.30 pm per week.** **What You Should Have?** - Customer service experience - Database management skills - Health in good condition - SPM / STPM/ DIPLOMA - Calls customers with outstanding debts - Contact and track debtors, encouraging timely repayment - Handle customer questions, complaints, and inquiries - Negotiate payment plan...

  • Assistant Contact Center Manager

    3 days ago

    Petaling Jaya, Malaysia Teleperformance Full time

    Qualifications: **Requirements**: - Experience working in or with Canada or Australia region - Minimum 5 years of work experience in the related field/industry (Technology, E-Commerce, BPO, Customer Care) - Prior experience in managing a customer support operation is preferred - Demonstrated experience in implementing cross company business processes across...

  • Call Center Assistant/management Trainee

    7 days ago

    Hang Tuah Jaya, Malaysia CTIC CORPORATION SDN BHD Full time

    Kelayakan: - Minimum SPM - Kemahiran komunikasi yang baik terutamanya Bahasa Malaysia dan Bahasa Inggeris - Kemahiran penggunaan komputer adalah kelebihan - Graduan lepasa universiti digalakkan memohon - Warganegara Malaysia Sahaja. Berumur antara 18-35 tahun. - Pengalaman dalam bidang jualan diberi keutamaan. PAKEJ PENDAPATAN KESELURAHAN MINIMUM RM...

  • Assistant Contact Center Manager

    Found in: Talent MY C2 - 1 week ago

    Petaling Jaya, Malaysia Teleperformance Full time

    Qualifications Requirements: Experience working in or with Canada or Australia region Minimum 5 years of work experience in the related field/industry (Technology, E-Commerce, BPO, Customer Care) Prior experience in managing a customer support operation is preferred Demonstrated experience in implementing cross company business processes...

  • Call Centre Admin

    7 days ago

    Subang Jaya, Malaysia Seneth Business Services Full time

    **Position**: - Call Centre Admin / Backhand Processing / QA **Location**: - Subang Jaya **Working day**: - 9am to 6pm, Monday to Friday **Salary**: - RM1700 - RM2500 **Job Summary**: - We are looking for an enthusiastic Officer to contribute to generating better services to the organization company. - You will be responsible for maintaining good...

  • Director, HR Service Center

    Found in: Talent MY C2 - 1 week ago

    Petaling Jaya, Malaysia Abbott Full time

    Summary Lead the Global HR Service Center in regional area assigned and is a key member of the leadership team of Global HR Services (GHRS) organization. Build and execute strategy to bring harmonized fulfillment activities into the Service Center. Primary point contact for business leaders in the area and his/her staff for matters related to Service...

  • Key Account Manager – Data Center

    Found in: beBee jobs MY - 1 week ago

    Subang Jaya, Selangor, Malaysia JAC Recruitment Malaysia Full time

    Our client is a long established world-class consulting and project management consultancy firm that provides design, development and project life-cycle delivery management services that specializes in critical facilities setup.JOB RESPONSIBILITIES Develop business opportunities in Data Center industry which include infrastructure solutioning and...

  • Center Manager

    5 hours ago

    Subang Jaya, Malaysia Daekyo Malaysia Sdn Bhd Full time

    **Responsibilities**: 1. Centre Management - To handle student enrolment and registration - To maintain professional teaching and student management 2. Student Recruitment - To ensure and carry out all marketing activities - To manage the centre event 3. Centre Communicator - To deal with inquiries and parent consultation **Requirements**: - At least 3...

  • Customer Support Executive

    5 hours ago

    Subang Jaya, Malaysia Intelek Talent Solutions Sdn Bhd Full time

    **Position**:Customer Support Executive **Intake**:April 2024 **Industry**: Telecommunication **Employment Type**: 6 to 12 Months Contract (_**Renewable based on performance & attendance**_) **Working Location**: Bandar Sunway, Selangor **Working Day/ Hour**:5 days’ work-week/ Rotational Shifts - including weekends and public holidays **Monthly...

  • Call Centre Customer Service Officer

    3 days ago

    Petaling Jaya, Malaysia Asia Assistance Network (M) Sdn Bhd Full time

    **ABOUT THE COMPANY**: Located in the heart of Petaling Jaya, Malaysia, **Asia Assistance Network (M) Sdn. Bhd.** has emerged as Malaysia’s leading assistance service provider and third party administrator as well as earned a global reputation as Asia’s top medical assistance provider. Founded in 1998, we are based in Petaling Jaya, Malaysia with offices...

  • Customer Service Executive

    2 days ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **VACANCIES: 10 positions**: - **INTAKE: February 2024 (Immediate Hiring)**: - **LOCATION: Redberry Contact Center Sdn Bhd, Section 13, Petaling Jaya. (Nearest LRT - Asia Jaya/MRT Phileo Damansara)**: - **WORKING DAYS/HOURS: Monday - Sunday, 5 days/week. |10:00 am - 8:00 pm|** Our client is a renowned brand in Electric Vehicle industry, looking for the...

  • Customer Service Executive

    3 days ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **VACANCIES: 10 positions**: - **INTAKE: May 2024 (Immediate Hiring)**: - **LOCATION: Redberry Contact Center Sdn Bhd, Section 13, Petaling Jaya. (Nearest LRT - Asia Jaya/MRT Phileo Damansara)**: - **WORKING DAYS/HOURS: Monday - Sunday, 5 days/week (including weekends & public holidays), Rotational shift 24/7** Our client is a renowned brand in Electric...

  • Customer Service Executive

    5 hours ago

    Petaling Jaya, Malaysia Redberry Contact Center Sdn Bhd Full time

    **VACANCIES: 10 positions**: - **INTAKE: March 2024 (Immediate Hiring)**: - **LOCATION: Redberry Contact Center Sdn Bhd, Section 13, Petaling Jaya. (Nearest LRT - Asia Jaya/MRT Phileo Damansara)**: - **WORKING DAYS/HOURS: Monday - Sunday, 5 days/week (including weekends & public holidays), Rotational shift 24/7** Our client is a renowned brand in...

  • Call Center

    3 days ago

    Petaling Jaya, Malaysia Chain Resources (M) Sdn Bhd Full time

    Kami memerlukan calon yang berminat dan boleh bekerja dengan kadar segera untuk mengisi kekosongan di syarikat kami. Syarat-syarat; - Boleh kerja dalam kadar segera - Boleh berkomunikasi dengan baik. - Boleh bekerja secara berkumpulan - Rajin & mempunyai daya usaha yang tinggi - Latihan akan disediakan bagi yang tiada pengalaman - Boleh bekerja di bawah...