Concierge Supervisor

7 months ago

Kuala Lumpur, Malaysia Marriott International, Inc Full time

**Job Number** 23147866

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Supervisor-concierge

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24057505 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management Atender a las solicitudes de...

  • Concierge Supervisor

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24015464 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements or...

  • Concierge Supervisor

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24057505 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements or...

  • Concierge Supervisor

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24095487 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special...

  • Concierge

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24057518 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación:...

  • Supervisor-concierge

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24015464 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management **Résumé des fonctions** Prendre en...

  • Supervisor-concierge

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **職務編號** 24015464 **工作類別** Rooms & Guest Services Operations **地點** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia 在地圖中查看 **工作編制** Full-Time **身處外地？** N **願意海外赴任？** N **職位類型 管理** Non-Management - Marriott International...

  • Supervisor-concierge

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **职位编号** 24015464 **工作类别** Rooms & Guest Services Operations **地点** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia 在地图中查看 **编制** Full-Time **远程申请?** N **重新安置？** N **职位类型** Non-Management -...

  • Supervisor-concierge

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24096833 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management Prendre en charge les demandes de...

  • Concierge

    2 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23140118 **Job Category** Rooms & Guest Services Operations **Location** The Westin Kuala Lumpur, 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements or services...

  • Concierge

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 23147157 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest...

  • Guest Experience Assistant Supervisor

    7 months ago

    Kuala Lumpur, Malaysia Lendlease Full time

    If you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you. Your duties include but not limited to: Customer Focus - To lead and achieve service excellence to our visitors and tenants, and always strive to exceed expectations. - Maintain good relationships with visitors and...

  • Spa Concierge

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24066943 **Job Category** Spa **Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Schedule services for individuals and large groups using spa/salon reservations software system....

  • Residences Concierge

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24099178 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The Ritz-CarltonResKualaLumpur, Henry Butcher Malaysia Sdn. Bhd. Box #313, Kuala Lumpur, Wilayah Persekutuan, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES...

  • Receptionist

    2 weeks ago

    Kuala Lumpur, Malaysia CBRE Full time

    **QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **EDUCATION and...

  • Concierge Agent

    7 months ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24049277 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Kuala Lumpur, No 6 Jalan Stesen Sentral 2, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special...

  • Assistant Manager

    6 days ago

    Kuala Lumpur, Malaysia DAITO ASIA DEVELOPMENT (M) SDN. BHD. Full time

    GENERAL ACOUNTABILITIES: - Ensuring the Hotel’s policies and procedure are adhered to as identified in the Associate Hand Book, Departmental Standards and Procedures and Welcome Charter. - Adhering to the grooming standard of the Hotel. - Projecting a professional image to maintain and enhance the reputation of the Hotel and Company. - Ensuring all Guests...

  • Concierge (Welcome Ambassador)

    7 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23137139 **Job Category** Rooms & Guest Services Operations **Location** W Kuala Lumpur, No. 121, Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements or services (e.g.,...

  • Duty Manager

    7 months ago

    Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

    The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations. - Assist, help and supervise the Guest Service Supervisors, Guest Service Assistants, Cashiers, Concierge including those of Limousine Services and Valet Services. -...

  • Recreation Assistant Poolside

    4 days ago

    Kuala Lumpur, Malaysia Staffing Sdn Bhd Full time

    Job Title: Recreation Assistant/Poolside Number of Headcount: 3 Pax Job Summary Recreation Communication and Coordination - Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude. - Provide information to guests about available recreation facilities, activities, lessons,...