CRM Functional Consultant

3 days ago


Kuala Lumpur, Malaysia IKIGAI ENABLERS Full time

**CRM Functional Consultant**

**Country: Malaysia**

**Cities: Kuala Lumpur**

**Area of expertise: Customer Relationship Management (CRM)**

**Responsibilities**:
Translate business requirements into CRM business solutions

Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope

Contribute to requirements management, including approval, communication, traceability, and re-use

Contribute to transfer of functional requirements to development and test team members
- Leverage CRM workflow technology to automate business processes

Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements

Stay informed on updates and new releases in CRM technologies

Educates end users on CRM functionality, as needed

**Skills**:
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation. Youre proud of your positive and lasting client relationships and the customizations and strategies youve built to tackle their business challenges.

**Requirements**:
At least 3 years of relevant work experience including CRM

Strong knowledge of CRM Systems and business solution implementation

Demonstrable experience in Business Process Reengineering (BRP)

Strong knowledge of CRM issue diagnosing and troubleshooting

Working with **Microsoft Dynamics 365 Customer Engagement as a Functional Consultant**

Hands on experience deploying with **Microsoft Power Platform solutions **for customers in a variety of industries

Experience consulting with external clients on complex projects

Experience working with global teams on CRM technology implementation and maintenance projects

Experience working with offshore teams to facilitate project work

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

**Required Skills**:
Dynamics Support Offshore CRM Analysis Business Process Business Requirements Consulting Project Planning Business Analysis Troubleshooting Software Project Management Planning Maintenance Communication Business Training Management



  • Kuala Lumpur, Malaysia MindGraph Solutions SDN BHD Full time

    Job Title**:MS Dynamics CRM Functional Consultant** - System Analyst with CRM experience - Business Requirement gathering - Review FDS and TDD (written by vendor) - Ability to interact with multiple teams - Ability to align specs from multiple systems and interfaces (eg: middleware, core system and CRM) - Jira triage - prioritize and assign to right...


  • Kuala Lumpur, Malaysia GRIT SEARCH PTE. LTD. Full time

    **About the company** A Fortune 500 Global Company, leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. **Primary Skills** - SAP CRM Sales - Requirement Analysis - CRM Applications **Requirements**: - Experience with the implementation of SAP CRM -...


  • Kuala Lumpur, Malaysia Hitachi Full time

    **Company Description** Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. We strive to provide ideal solutions and products to customers in a...


  • Kuala Lumpur, Malaysia SYSTEMS ADVISERS GLOBAL (MALAYSIA) SDN. BHD. Full time

    **What are you looking for** If it’s a career that offers growth opportunities, an independent work environment, and a dynamic, supportive company with a strong ethical culture -- keep reading. If it’s working with a team that has passion for their work, a good sense of fun, and a strong work-ethic - keep reading. If it’s working in a collaborative...


  • Kuala Lumpur, Malaysia IKIGAI ENABLERS Full time

    **CRM Technical Developer** **Country**:Malaysia **Cities**:Kuala Lumpur **Area of expertise**:Customer Relationship Management (CRM) **About the job** Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their...


  • Kuala Lumpur, Malaysia Kraft Software Solutions Sdn Bhd Full time

    **Responsibilities**: 1. Designing, configuring, and customizing CRM Dynamics modules to meet the specific needs of services, claims, and customer support teams. 2. Collaborating with cross-functional teams to gather requirements and develop solutions that streamline services, claims, and customer support processes. 3. Implementing best practices and...


  • Kuala Lumpur, Malaysia Hitachi Full time

    **Company Description** Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. We strive to provide ideal solutions and products to customers in a...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time

    Oxydata Software seeks a highly skilled SAP CRM Consultant to join our team. The estimated annual salary for this position is around $85,000-$110,000 based on industry standards and location considerations.The SAP CRM Consultant shall:Coordinate and prepare status reporting for the respective Functional team and identify key information that requires Client...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time

    Oxydata Software is seeking an experienced SAP CRM Consultant to join our team.As a Senior Business Process Improvement Consultant, you will work closely with clients to identify key areas for improvement and develop tailored solutions using SAP CRM.The ideal candidate will have a deep understanding of SAP CRM modules and be able to provide functional...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time

    Oxydata Software is seeking a highly skilled SAP CRM implementation specialist to join our team. As an SAP CRM Consultant, you will play a crucial role in ensuring the successful implementation of SAP CRM modules related operational change requests.Job Description:We are looking for a motivated and experienced professional who can provide functional advisory...

  • CRM Manager

    7 months ago


    Kuala Lumpur, Malaysia Organon Full time

    **The Position** - ** Customer Relationship Manager** **is leading CRM strategy and execution in system **to support Organon’s ambition on Customer Engagement Excellence in AP cluster. - This position **reports** to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...

  • CRM Developer

    7 months ago


    Kuala Lumpur, Malaysia AMK TECHNOLOGY SDN BHD Full time

    Job Description As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist Avanade delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and...


  • Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Functional Outside Consultant **Timings**:Day Shift (Permanent) **Industry**:IT-Software / Software Services **Work Mode**:Work from office **Functional Area**:IT Software/Hardware Key Skills: SAP FICO- Having Atleast 7-10 or more yrs of consulting experience. - Strong Comm. skill. - Open to relocate to Singapore - Degree in Finance or Commerce...

  • CRM Specialist

    7 months ago


    Kuala Lumpur, Malaysia Trade Quo Global Ltd Full time

    As a CRM Campaign Architect and Solutions Specialist, you will play a key role in collaborating with cross-functional teams to design and launch CRM campaigns and workflows. Your responsibilities will include mapping user journeys, optimizing campaigns for improved conversion rates, and driving platform retention, loyalty, and engagement metrics for products...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Oxydata Software Full time

    Company Overview:">Oxydata Software is a leading provider of innovative solutions, and we are currently seeking a Business Systems Analyst - SAP CRM to join our team.Job Description:">The successful candidate will be responsible for coordinating status reporting for the respective Functional team and identifying key information that requires client...

  • Functional Consultant

    7 months ago


    Kuala Lumpur, Malaysia Tan Chong Group Full time

    **Job Summary** As a Functional Consultant, you are responsible to perform requirement study, preparing scope of work, mapping and converting the business requirements to functional specifications for technical development. Perform system testing to ensure systems are functioning as per documented requirements and conduct training to end-users. Act as 2nd...

  • CRM Developer

    2 weeks ago


    Kuala Lumpur, Malaysia amIT Global Solutions Sdn Bhd Full time

    **About the role** As a CRM Technical Lead, you will be considered a learned profession that applies your domain expertise in support of operational objectives, and primarily focuses on demonstrating your experience to craft and implement CRM solutions for your client. Additionally, you will be a key contributor across all phases of Avanade...

  • Functional Consultant

    2 weeks ago


    Kuala Lumpur, Malaysia AMK Technology Sdn Bhd Full time

    **Requirements** - Only prefer Malaysian & Expat from India, Philippines & Indonesia - Over 6 years of relevant experience - Hands on experience AWS, customer contact centre; Genesys on premise and cloud as well as migration - Pre-sales / solutioning knowledge - Customer interaction - Good knowledge on cloud and cloud architecture - Business Analyst...

  • Functional Consultant

    7 months ago


    Kuala Lumpur, Malaysia Tan Chong Group Full time

    **Job Summary** As a Functional Consultant, you are responsible to perform requirement study, preparing scope of work, mapping and converting the business requirements to functional specifications for technical development. Perform system testing to ensure systems are functioning as per documented requirements and conduct training to end-users. Act as 2nd...

  • Functional Consultant

    7 months ago


    Kuala Lumpur, Malaysia Tan Chong Group Full time

    **Job Summary** As a Functional Consultant, you are responsible to perform requirement study, preparing scope of work, mapping and converting the business requirements to functional specifications for technical development. Perform system testing to ensure systems are functioning as per documented requirements and conduct training to end-users. Act as 2nd...