See more Collapse

Customer Care Officer

1 month ago

George Town, Malaysia Gratitude Inc. Full time

**Role**:Customer Care Officer

**Timings**:Rotational Shifts (Permanent)

**Industry**:Other

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Semi-Voice

Key Skills: Korean Language
- Customer Service Representative (Korean Speaking)

Location: Bayan Lepas Malaysia

**Salary**: MYR 6,500 - MYR 8,100 per month

**Job Description**:
We are seeking a dynamic and enthusiastic Customer Service Representative proficient in Korean to join our team in Penang, Malaysia. As a Customer Service Representative, you will be responsible for delivering exceptional customer support to our Korean-speaking clients. Whether it's handling inquiries, resolving issues, or providing product information, your role will be crucial in ensuring customer satisfaction and fostering positive relationships with our clientele.

**Responsibilities**:

- Address customer inquiries, concerns, and complaints promptly and professionally.
- Troubleshoot and resolve customer issues efficiently, aiming for first-contact resolution.
- Assist customers with product information, order processing, and account management.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Ensure accuracy and completeness of customer records and interactions in the CRM system.
- Maintain up-to-date knowledge of company products, services, and policies.
- Uphold company standards for customer service quality and response times.
- Contribute to team meetings, training sessions, and process improvement initiatives.
- Strive to meet and exceed individual and team performance targets.

**Requirements**:

- Proficiency in spoken and written Korean and English.
- Prior experience in customer service or a related field is preferred.
- Strong communication skills with a customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with CRM systems and basic computer proficiency.
- Positive attitude, resilience, and a willingness to learn and grow.
- Eligible to work in Malaysia.

We have other current jobs related to this field that you can find below

  • Customer Care Advisor

    2 weeks ago

    George Town, Penang, Malaysia Clarivate Full time

    We are looking for a Customer Care Advisor to join our Customer Care in Penang. This is an amazing opportunity to work on Web of Science. The team consists of 22 people and is reporting to the Customer Care Manager and two Team Leads.About You - experience, education, skills, and accomplishments- An undergraduate degree from an accredited college/university...

  • Customer Care Advisor

    2 weeks ago

    George Town, Penang, Malaysia Clarivate Full time

    CUSTOMER CARE ADVISOR - COMPUMARK CLIENT SERVICECustomer Care Advisor is a trusted advisor who provides phenomenal world-class support and customer service to CompuMark clients in the Americas market as well as globally. The Customer Care Advisor is often the first point of contact for clients and provides consultative, customer delight-focused service...

  • Customer Service Executive

    2 weeks ago

    George Town, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Representative** **Samsung Authorized Service Center, Gurney Plaza, Georgetown.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...

  • Customer Service Executive

    7 days ago

    George Town, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Representative** **Samsung Authorized Service Center, Gurney Plaza, Georgetown.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...

  • Customer Service Executive

    4 weeks ago

    George Town, Malaysia One Mobile Care SDN.BHD Full time

    **Customer Service Representative** **Samsung Authorized Service Center, Gurney Plaza, Georgetown.** **(One Mobile Care SDN BHD)** **Responsibilities**. - Handle customer service - Do admin and any related task - Other ad-hoc admin duties. **Requirement** - Minimum SPM - Speak Malay & English - Availability to work shift hours, including weekends and...

  • Customer Service Executive

    2 weeks ago

    George Town, Penang, Malaysia One Mobile Care SDN Full time

    Customer Service RepresentativeSamsung Authorized Service Center, Gurney Plaza, Georgetown.(One Mobile Care SDN BHD)Responsibilities. Handle customer service Do admin and any related task Other adhoc admin duties.Requirement Minimum SPM Speak Malay & English Availability to work shift hours, including weekends and holidays Ability to work under daily and/or...

  • Customer Service Executive

    2 weeks ago

    George Town, Penang, Malaysia One Mobile Care SDN Full time

    Customer Service RepresentativeSamsung Authorized Service Center, Gurney Plaza, Georgetown.(One Mobile Care SDN BHD)Responsibilities. Handle customer service Do admin and any related task Other adhoc admin duties.Requirement Minimum SPM Speak Malay & English Availability to work shift hours, including weekends and holidays Ability to work under daily and/or...

  • Assistant Supervisor

    4 weeks ago

    George Town, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...

  • Assistant Supervisor

    4 weeks ago

    George Town, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...

  • Assistant Supervisor

    3 weeks ago

    George Town, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility**: **Assistant Supervisor** To maintain a professional standard of customer care in promoting company products & managing an effective team: -...

  • Customer Care Consultant

    2 weeks ago

    George Town, Penang, Malaysia ProMicom Service (M) Sdn Bhd Full time

    Utility GLC CompanyStart date: 12 April 2024.We will only consider fresh grads with a minimum Diploma MQA that is able to start work on the 12th of April 2024.Salary: RM 2300 (Renewable 1 year contract)Work pattern is from Monday - Sunday.Working hours: (8am - 5pm) and (10am - 7pm) NO NIGHT SHIFTSWe are a single point of contact to respond to customer...

  • Customer Success Specialist

    1 month ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Relations Customer Service Customer Management Customer oriented Customer Care customer success customer support- Support customers to...

  • Customer Services Officer

    2 weeks ago

    George Town, Penang, Malaysia Singapore Airlines Limited Full time

    Providing professional customer services for airport check-in, arrival (including baggage-related matters), and departure (including overall responsibility for departure punctuality), as well as managing flights, handling passengers, and monitoring the collection of excess baggage and ticket sales. Maintain high situational awareness and work closely with...

  • Customer Service Officer

    1 month ago

    George Town, Penang, Malaysia Arrow Electronics Full time

    Position:Customer Service OfficerJob Description:What You'll Be DoingOrder ManagementSO EntrySO MaintenanceShipment ReleaseInventory ManagementEnsure on time deliveryProcess RMA (Customer returns)Work closely internally with Field Sales and Inside Sales on Pre-Order & Order EntryWhat We Are Looking ForDiploma or Degree in any fields.At least 1-2 years of...

  • Customer Service Officer

    4 weeks ago

    George Town, Penang, Malaysia Arrow Electronics Full time

    Position:Customer Service OfficerJob Description:What You'll Be DoingOrder ManagementSO EntrySO MaintenanceShipment ReleaseInventory ManagementEnsure on time deliveryProcess RMA (Customer returns)Work closely internally with Field Sales and Inside Sales on Pre-Order & Order EntryWhat We Are Looking ForDiploma or Degree in any fields.At least 1-2 years of...

  • Customer Service

    2 months ago

    George Town, Malaysia TRANS-CARE LOGISTICS SDN BHD Full time

    **Responsibilities**: - Plan and monitor supply chain operations. - Ensure premises, assets and communication ways are used effectively. - Utilize logistics IT to optimize procedures. - Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements. - Monitor orders and arrange stocking of raw materials and...

  • Customer Service Executive

    3 weeks ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Bahasa BPO Voice Process Customer service advisor BPO Skills BPO Operations Customer Care BPO Call center inbound and outbound...

  • Customer Care Advisor-1

    2 weeks ago

    George Town, Penang, Malaysia Clarivate Full time

    About You - experience, education, skills, and accomplishments- Minimum 2 years of people management experience and customer service experience.- Strong verbal and written communication skills.- Work with minimum supervision.It would be great if you are...- Independent in decision-making, adaptability to change, and a capability for innovating processes.-...

  • Nutritionist/ Dietitian Caring Pharmacy

    2 weeks ago

    George Town, Malaysia CARiNG Pharmacy Full time

    **NUTRITIONIST/ DIETITIAN** **CARING PHARMACY** **GROSS SALARY MONTHLY 2500-3500+++** **TRAINING IS PROVIDED** - Minimum Degree in Nutrition/Dietetics/Food Science or equivalent **JOB SCOPE** - Provide Nutritional consultant and product recommendations to customers - Provide nutritional advices and promoting awareness on healthy diet and lifestyle to the...

  • Mandarin Speaking Customer Service Officers

    3 weeks ago

    George Town, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Proficient in the Mandarin language - Urgently hiring for Mandarin-speaking Customer Service Officers. George Town ,Penang RM 2,800 -...