Customer Care Coordinator

6 months ago

Shah Alam, Malaysia Vacuum Technique Malaysia Sdn. Bhd. Full time

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**Responsibilities**:
Local & Regional Service Order Management
- Order processing on all Regional distributor / MY customer’s order and acknowledgment customer PO on the date of receiving and send OC, delivery arrangement and billing process.
- Create PO to Koln for all YTAS order.
- Create Proforma Invoice to customer/distributor when it is needed for advance payment request and follow up the payment before delivery arrangement
- Work closely with OM team in Koln for delivery arrangement, packing list, shipping agent details for all customer's order.
- Follow up on COO & COQ with factory when needed, send out softcopy to customer once available follow by hard copy sending out.
- Create new customer in SAP or convert Prospective customer to sold-to party. Request for ECS form for those customers with special group and new distributor and forward it to Export control for approval. As soon as approval obtained, CS need to upload into customer account immediately
- Help to verify on BL sent by factory if the shipment moves via Sea fright. Request AWB or courier service tracking number from factory to update to customer and for filing purposes.
- Coordinate with forwarders on the shipping documents for incoming/outgoing shipments, getting quotation/rates.
- Identifying and fulfilling customer needs to achieve satisfaction. Handling complaints, providing appropriate solutions and alternatives. Keeping records of customer interactions, processing customer accounts and filing documents.
- Monthly AR Ageing follow up
- Prepare Quotation when needed for special items or special project
- As Back-up partner on Key customer’s Milk Run arrangement

**What you can expect from us**
- A friendly, family-like atmosphere
- Plent of opportunities to grow and develop
- A culture known for repsecful interaction, ethical behavior and integrity
- Potential to see your ideas realized and to make an impcat
- New challenges and new thigns to learn every day
- Access to global opportunities, as part of the Atlas Copco Group

**What we expect from you**:

- Diploma or Degree in Business Administration or related discipline
- Min 2 years of Customer Service and order processing experience, preferably in similar industry
- Experience in Vacuum industry will be an added advantage
- Ability to effectively manage customer base, have direct contact with customer and/or sales offices alike
- Well versed in SAP
- Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
- Excellent communication and interpersonal skills required
- A reliable, organized and meticulous team player with a positive mindset
- Ability to multitask and work independently
- Good communication skills and team player
- Possess flexibility and ability to effectively perform multiple functions at a time
- Ability to work under pressure and still meet up with deadlines without making errors

Local employment terms will be applied

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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