Team Lead

4 weeks ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job**: Operations

**Primary Location**: Asia-Malaysia-Bukit Jalil KL

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 07/Mar/2024, 1:40:18 AM

**Unposting Date**: Ongoing

**The Role Responsibilities**

**Job Role**

As a Trade Operations Analyst, you will be responsible for supporting the efficient execution of Trade Finance operations within the bank.

You will play a vital role in the Trade Operations team and be responsible for the processes of delivering Trade Finance services for Standard Chartered Bank’s clients with a focus on client experience as well as management of risk and full compliance of rules, regulations, procedures, practices, and policies that are applicable to the process.

**Strategy**
- Demonstrate awareness and understanding on the Group’s business strategy and model as it relates to Trade Finance Operations.
- Align with Group’s trade finance strategic goals and objectives.

**Business**
- Understand the Trade Business, Products and the Clients for the markets that are being processed.
- Adhere to service levels and efficiency / accuracy standards to deliver against our key performance indicators.
- Collaborate with cross-functional teams to deliver Trade Finance Operations objectives.
- Identify areas for improvement and contribute to actionable recommendations.

**Processes**
- Execute processing of Trade Finance processes, ensuring adherence to operating instructions and full compliance of internal policies as well as regulatory requirements.
- Maintain process documentation, including workflow diagrams, department operating instructions and process manuals.
- Identify opportunities for process optimization and automation to enhance operational efficiency and reduce risk.
- Collaborate with internal teams to implement process improvements and drive operational excellence.
- Maintain high productivity and completion of tasks within assigned cycle times with high accuracy in execution of transactions.

**People and Talent**
- Foster a collaborative and inclusive work environment that promotes teamwork, knowledge sharing and professional growth.
- Self-learning and initiative in leveraging available training to learn new products outside of initial product assignment to further grow and develop expertise and capabilities.
- Lead by example and demonstrate behaviour consistent with the bank’s culture and values.
- Support development and training of new team members to ensure a high overall level of expertise and competency.
- Provide guidance, mentorship, and coaching to new team members to enhance their performance and career development.

**Risk Management**
- Act as the first line of defence in risk management and identification of risk in course of daily operations.
- Comply with procedures and operating instructions as well as internal guidelines and policies which are designed to mitigate risk.
- Ensure error free processing complying with documented procedures and operating instructions.
- Identify, highlight and escalate concerns appropriately to allow risk to be adequately managed.
- Contribute to and support process improvements for operational risk management.
- Implement and maintain effective control mechanisms to monitor and manage operational risks.

**Governance**
- Comply with Group Policies and Procedures.
- Comply with Local policies and procedures that may be applicable.

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
- Operations in various Spoke Countries that outsource processing to GBS
- Trade Sales and Business in various Spoke countries
- Internal governance teams
- Bachelor’s degree in Finance, Business administration, or a related field is recommended. A relevant professional certification (e.g. Certified Documentary Credit Specialist) is a plus.
- 1 - 3 years prior experience in trade finance operations within a banking or financial institution.
- Strong understanding of Trade Finance products, including letters of credit, guarantees and documentary collections.
- Knowledge of international trade rules and practices, including UCP600, ISP98, ISBP745 and URC522.
- Familiarity with Trade finance systems and technologies.
- Excellent analytical, problem solving, and decision-making skills.
- Ability to work effectively in

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