Supervisor, Client Services

2 weeks ago

Putrajaya, Malaysia Royal Bank of Canada Full time

Supervisor, Client Services

**Job Summary**

**What is the opportunity?**

RBC Investor & Treasury Services Malaysia is a processing center of operational excellence supporting 10 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; Data Service Delivery; Entitlements - income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximise efficiencies across times zones and supports a 24/5 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our 'centres of excellence' and to implement/leverage standard processes globally.

You will be supporting UK region, working hours would be between 3pm to 12am or 4pm to 1am. However, flexibility is required to support business needs.

**What will you do?**
- Point of contact for servicing our clients and collaborating with the RBC operations, market and other providers
- Investigate and respond proactively on custody client servicing for a designated portfolio of client relationships across product base (Settlements, Cash & Corporate Action related enquiries). The team is also responsible to send various reports to clients.
- Monitor and regularly exceed "Service Quality" of CSR team to ensure high Customer Service Standards and drive rigorous customer centric quality campaigns to increase quality awareness in the team
- Regularly exceed required Service Level Agreement & KPI/KQI targets
- Regularly receive positive feedback from clients and the wider RBC Investor & Treasury Services community
- Monitor workflows including working with the Manager and others to effectively allocate resources where they are needed on a daily basis (i.e. Resource Planning & Management)

**What do you need to succeed?**

**Must-have**
- 3-5 relevant industry experience
- Good knowledge about Custody - mainly Corporate action will be preferred
- Excellent attention to detail
- Good organization skills and ability to prioritize workloads to meet tight deadlines
- Good interpersonal skills and networking skills with all stakeholders

**Nice-to-have**
- Prior exposure to Custody operation - Strong knowledge on Corporate action

**What's in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- A world-class training program in financial services
- A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

**Job Skills**
Active Learning, Adaptability, Customer Service, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Operational Delivery, Product Services, Time Management

**Additional Job Details**

**Address**:
PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA

**City**:
Putrajaya

**Country**:
Malaysia

**Work hours/week**:
40

**Employment Type**:
Full time

**Platform**:
Wealth Management

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-04-03

**Application Deadline**:
2024-06-13

**I** **nclusion** and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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Job ID R-0000083278

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