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Customer Service Trainer
2 months ago
**Role**:Customer Service Trainer
**Timings**:Day Shift (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: Voice Trainer Process Training Process trainer- Conduct thorough assessments to identify training needs across various departments and job roles.- Analyze performance metrics, feedback, and skill gaps to determine training priorities.
- Design and develop training curriculum, materials, and resources tailored to meet specific job
requirements.- Create engaging and interactive training modules incorporating various instructional methods and
technologies.- Facilitate training sessions, workshops, and seminars both in-person and virtually.
- Deliver training content effectively to ensure understanding and retention among participants.
- Develop evaluation methods to assess the effectiveness of training programs.
- Collect feedback from participants and stakeholders to make continuous improvements to training
initiatives.- Provide ongoing support and coaching to employees to reinforce learning and development.
- Collaborate with managers to identify opportunities for individual and team improvement.
- Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities.
- Maintain accurate records of training attendance, feedback, and performance metrics.
- Ensure training programs comply with company policies, industry regulations, and quality standards.
- Stay updated on industry trends and best practices in training and development.
Bachelor’s degree in Human Resources, Education, Business Administration, or related field.- Proven experience as a Training Manager or similar role in the BPO industry.
- Strong understanding of BPO operations, processes, and technologies.
- Excellent communication, presentation, and facilitation skills.
- Proficiency in instructional design principles and learning management systems.
- Ability to multitask, prioritize, and manage time effectively.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Certification in training and development is a plus.
The Training Manager typically works in an office environment but may also conduct training sessions in various
- locations, including client sites. The role may require flexible hours to accommodate different shifts and training
- needs.
- Duties and qualifications may vary depending on the organization’s size, industry, and operational requirements
-
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