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Trainer - Bpo (Kuala Lumpur & Kelana Jaya)
3 weeks ago
Position: Trainer
Location: Kuala Lumpur Sentral & Kelana Jaya, Selangor
Salary Range: 5,500 - 6,500
Language: English (Malaysians)
Specialization: E-Commerce, Buy Now Pay Later
Target Onboarding Date: Immediate Joiner
Type: Full-time
Shift: 24/7
**Responsibilities**:
- Design effective training programs.
- Prepare training materials.
- Conduct training and refreshers.
- Support and mentor new employees.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & train trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.
**Requirements**:
- Degree in discipline or equivalent diploma
- At least 2 years training experience
- Fast learner and independent
- Customer Service knowledge and/or experience is strongly preferred.
- Proven experience as corporate trainer in the customer service industry.
- Understanding of effective teaching methodologies and tools.
- Willingness to keep abreast of new techniques in corporate training.
- Proficient in MS Office (Advance skills in Excel and PowerPoint); e-learning software will be an asset.
- Affluent communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities
**Job Types**: Full-time, Permanent
Pay: RM5,500.00 - RM6,500.00 per month
Application Question(s):
- What nationality are you?
- Which of these locations do you prefer : Kuala Lumpur Sentral & Kelana Jaya, Selangor?
- How many years of experience as Trainer in a BPO Company?
- Bachelor Degree or Diploma (Which do you have)?
- The role is urgent can you join immediately?
- The salary is fixed, not negotiable the max salary is RM6500, are you okay with it?
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