Retail Assistant Customer Happiness Support

2 days ago

Subang Jaya, Malaysia MYPETANI Full time

The Night Fruits Dessert and Gift Shop Retail Assistant plays a key role in ensuring exceptional customer service and maintaining the smooth operation of our fruits dessert and gift shop. As a Night Fruits Dessert and Gift Shop Retail Assistant, you will assist customers in selecting and purchasing products, handle cash transactions, maintain inventory levels, and provide general support to the shop's daily operations. You will work closely with customers to understand their needs, offer product recommendations, and create a positive shopping experience.

**Key Responsibilities**:
**Customer Service**:

- Greet customers warmly and provide friendly assistance throughout their shopping experience.
- Assist customers in selecting appropriate flowers, fruits, gifts, and other merchandise based on their preferences and budget.
- Offer product knowledge and provide detailed information about different flower varieties, arrangements, and gift items.
- Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to exceed customer expectations.

**Artisan Gift Packing**:

- Prepare Fruits Gift, snacks, desserts & other delectables
- Take and fulfil Customer Order (offline retail & online)
- Update Master Excel list of Orders
- Arrange outer Klang Valley logistics for order fulfillment
- Kickstart Training 1 week (AM shift)

**Sales and Cash Handling**:

- Process customer transactions accurately, ensuring proper cash handling procedures and utilizing the point-of-sale (POS) system.
- Upsell additional products or services when appropriate, maximizing sales opportunities.
- Maintain a clean and organized cash register area, including handling cash, credit card transactions, and gift certificates.

**Merchandising and Inventory Management**:

- Assist in receiving, inspecting, and organizing incoming merchandise.
- Ensure proper pricing, labeling, and display of products on the shop floor.
- Monitor and maintain appropriate inventory levels to meet customer demand.
- Regularly check the freshness and quality of flowers and plants, removing any wilted or damaged items.

**Shop Maintenance and Presentation**:

- Keep the shop floor and displays clean, tidy, and well-stocked at all times.
- Arrange and decorate floral displays, ensuring they are visually appealing and well-maintained.
- Water plants and flowers regularly, ensuring they remain fresh and vibrant.
- Assist in maintaining shop supplies, such as gift wrapping materials, ribbons, and cards.

**Teamwork and Collaboration**:

- Collaborate with fellow team members to ensure a smooth flow of operations and excellent customer service.
- Assist colleagues during busy periods, ensuring customer needs are met efficiently.
- Participate in team meetings, training sessions, and other shop-related activities as required.

**Requirements**:

- High school diploma or equivalent.
- Prior experience in retail sales or customer service is preferred.
- Knowledge of different flower varieties and basic floral arrangement techniques is desirable.
- Excellent interpersonal and communication skills.
- Strong attention to detail and ability to work with precision.
- Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
- Proficiency in using a computerized point-of-sale (POS) system is advantageous.
- Flexibility to work weekdays, weekends, and holidays as per the shop's schedule.

**Work Location**:

- USJ HEIGHTS, SUBANG JAYA

**Attractive Remuneration**:

- Competitive basic salary
- Sales incentive
- EPF & SOCSO
- Medical benefits & insurance
- Staff discounts
- Company activities

Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health benefits
- Opportunities for promotion
- Professional development
- Opportunities for promotion
- Professional development
- Performance Bonus Rewards
- EPF & SOCSO
- Annual Salary Increments
- Medical & Dental Allowance
- FREE Birthday Platter

Requirements: Own transportation, enthusiastic & passionate, willing to learn and work in teams, healthy

Schedule:

- Rotational shift
- Weekend jobs
- Night Shift (6 days)

3.30pm-11.30pm
OR 4.00pm-12.00am
OR 4.30pm-12.30am

Supplemental pay types:

- Attendance bonus
- Overtime pay

**Education**:

- Diploma / Bachelors (preferred)

**Job Types**: Full-time, Part-time

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Evening shift
- Night shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you married? How many children do you have? What are your childcare arrangement, if any?

**Experience**:

- Customer support: 1 year (preferred)

  • Smartphone Retail Assistant

    5 days ago

    Subang Jaya, Malaysia Retail Galaxy Sdn Bhd Full time

    **Jump Retail Recruiter base in KL.** We are currently opening job opportunities to occupy formation retail assistant, which job will be base in Kuala Lumpur / Selangor. **Company Description** Our store is more than just another average mobile & IT gadget store. We sell top quality products at an affordable price and give our customers a positive...

  • Happiness Team Lead

    3 days ago

    Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Role Summary:ZUS Coffee seeks a highly experienced customer support professional to lead its Customer Happiness team. The ideal candidate will have a strong background in customer service, leadership, and data analysis. Key responsibilities include developing and implementing customer-centric strategies, analyzing customer feedback, and mentoring junior team...

  • Senior Happiness Specialist

    3 days ago

    Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    About the Role:The Senior Specialist, Customer Happiness will play a key part in driving customer satisfaction and loyalty at ZUS Coffee. This individual will be responsible for developing and implementing effective customer service strategies, analyzing customer feedback, and mentoring junior team members.Key Qualifications:Bachelor's degree in Business...

  • Smartphone Retail Associate

    1 week ago

    Petaling Jaya, Malaysia Retail Galaxy Sdn Bhd Full time

    **Jump Retail Recruiter base in KL.** We are currently opening job opportunities to occupy formation retail assistant, which job will be base in Kuala Lumpur / Selangor. **Company Description** Our store is more than just another average mobile & IT gadget store. We sell top quality products at an affordable price and give our customers a positive...

  • Assistant Director of Customer Engagement

    3 days ago

    Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Responsibilities and RequirementsAs Assistant Manager, Customer Experience, you will lead customer happiness projects, evaluate current support processes, and collaborate with various teams to implement solutions that enhance customer feedback and operational needs. You will also be responsible for developing project timelines, setting objectives, and...

  • Retail Assistant

    4 weeks ago

    Subang Jaya, Malaysia Near U (M) Sdn Bhd Full time

    The **Retail Assistant **is responsible to ensure smooth operations of the retail shop including cashier, stock display, price labelling, handling parcel, receiving stock. **Key Activities / Accountabilities** - Assist customer in locating desired shop items. - Assist customer to print consignment notes who would like to send parcels. - Inform customers of...

  • Retail Assistant

    3 weeks ago

    Subang Jaya, Malaysia Near U (M) Sdn Bhd Full time

    The **Retail Assistant **is responsible to ensure smooth operations of the retail shop including cashier, stock display, price labelling, handling parcel, receiving stock. **Key Activities / Accountabilities** - Assist customer in locating desired shop items. - Assist customer to print consignment notes who would like to send parcels. - Inform customers of...

  • Retails Assistant

    5 days ago

    Subang Jaya, Malaysia COMPU-COMM HOLDINGS SDN BHD Full time

    Retail Assistant Duties and Responsibilities Greet customers and make them feel welcome Maintain a clean, organized, and comfortable Be attentive to customers, providing answers to any questions Make recommendations Assist shoppers with merchandise (proper sizing, color choices, collecting items from back inventory if needed, etc.) Ensure a good fit for the...

  • Customer Experience Leader

    3 days ago

    Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job OverviewZUS Coffee is seeking an experienced customer experience leader to spearhead our customer happiness projects. As Assistant Manager, Customer Experience, you will be responsible for leading cross-functional teams and driving strategic initiatives to enhance the overall customer experience.

  • Retail Procurement Manager

    6 days ago

    Subang Jaya, Selangor, Malaysia BilaBila Retail Sdn. Bhd. (1355531-V) Full time

    About the CompanyBilaBila Retail Sdn. Bhd. (1355531-V) is a leading retailer in the FMCG industry. We are committed to delivering exceptional customer experiences and driving business growth through innovative category management practices.We are seeking an experienced Retail Procurement Manager to join our team. As a key member of our procurement...

  • Retail Assistant @ Sunway Pyramid

    1 week ago

    Subang Jaya, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups and renewals to meet...

  • Admin Support

    5 days ago

    Subang Jaya, Malaysia ABX Express (M) Sdn Bhd Full time

    **Responsibilities**: - Prepare department-related documents and agreements. - Data monitoring, analysis and monthly reports on retail and reseller business data. - Manage reseller contract management, discount management and after sales support. - Prepare retail and reseller incentive calculations and distribution. - Support reseller BD. - Perform other...

  • Retail Assistant @ The Main Place

    3 weeks ago

    Subang Jaya, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups and renewals to meet...

  • Retail Assistant @ The Main Place

    1 week ago

    Subang Jaya, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups and renewals to meet...

  • Retail Assistant

    5 days ago

    Subang Jaya, Malaysia CompAsia Full time

    **Responsibilities**: - To drive the trade-in business by encouraging customers to trade-in their mobile devices in return for cash. - Assist customer who traded-in their mobile devices in transferring their data from their current mobile devices to their new device, when necessary. - To accurately catalogue the trade-in devices into the system and storing...

  • Lead Support Professional

    3 days ago

    Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job Overview:This is an excellent opportunity for a seasoned customer support professional to join ZUS Coffee's Customer Happiness team. As a Senior Specialist, you will be responsible for leading customer service initiatives, analyzing customer data, and providing guidance to junior team members.Responsibilities:Develop and implement customer-focused...

  • Retail Assistant @ Subang Courtyard, Ss15

    2 weeks ago

    Subang Jaya, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups and renewals to meet...

  • Retail Assistant @ Subang Courtyard, Ss15

    2 weeks ago

    Subang Jaya, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups and renewals to meet...

  • Retail Assistant @ Subang Courtyard, Ss15

    1 week ago

    Subang Jaya, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups and renewals to meet...

  • Retail Assistant @ Subang Courtyard, Ss15

    1 week ago

    Subang Jaya, Malaysia PLC Pet Lovers Centre Sdn Bhd Full time

    **Responsibilities**: - A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives. - Perform cashiering functions in terms of product purchase by balancing cash registers. - Recommend and promote product or PLC membership sign-ups and renewals to meet...