Assistant Director of Customer Engagement

3 days ago


Subang Jaya, Selangor, Malaysia ZUS Coffee Full time
Responsibilities and Requirements

As Assistant Manager, Customer Experience, you will lead customer happiness projects, evaluate current support processes, and collaborate with various teams to implement solutions that enhance customer feedback and operational needs. You will also be responsible for developing project timelines, setting objectives, and assigning tasks to team members to meet deliverables within deadlines.

  • Leadership Skills: Proven ability to work cross-functionally and build effective relationships with stakeholders.
  • Customer Service Knowledge: Strong understanding of customer service principles, including KPIs such as CSAT, NPS, and FRT.
  • Technical Skills: Experience with CRM systems, project management tools (e.g., Asana, Jira, Zendesk, Freshdesk, Salesforce), and customer support software.


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