IT Support Specialist

2 weeks ago

Cheras, Malaysia Talent Houz Consulting & Services Full time

Location: Seri Kembangan

Salary range: up to RM9000

**Responsibilities**:

- To provide the technical advice and support to end users regarding the use of computer hardware and software, perform routine installs, modify and make minor repairs to hardware and software systems.
- To follow up on the progress of the issue until closure, in order to provide good customer satisfaction.
- To work with 2nd level support in Competence Center Beijing and infrastructure Services in HQ to run the Group standard hardware and software in SEA and support business optimization in SEA.
- To follow and communicate group IT guidelines and process.
- To provide IT knowledge training for internal end users.
- To coordinate and support Group projects e.g. Phoenix implementation in SEA.
- To monitor IT Services availability and health status and provide KPI weekly reports to supervisor / manager.
- To manage IT inventory consistently ensure changes are reflected with reality.
- To escalate the relevant issues to the next level of support in a timely manner.
- To implement group cloud solution in SEA with creative thinking.
- Identify and share opportunities to improve operational efficiency through the enhancement of IT infrastructure in SEA countries.

**Requirements**:

- IT infrastructure knowledge.
- Microsoft platform products troubleshooting.
- ITIL certification preferred.
- Bachelor Degree in Computer Science or equivalent with min 3 years’ experience.
- Capable of travelling overseas for business when requested.
- Proactive and self-motivated attitude.
- High level of integrity.

**Salary**: RM4,500.00 - RM9,000.00 per month

Application Question(s):

- Are you willing to travel for work ? ( SEA )

**Language**:

- mandarin (required)

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