Customer Service Executive
2 weeks ago
**Working location: Medini 7, Nusajaya**
**Working hour: Monday - Friday, 8:30am to 5:30pm**
**Salary range: RM2,500 - RM3,500 (Depends on experience & last salary) + RM100 Transport allowance (Upon confirmation)**
*12 months contract, renewable after 12months.
**Job description**:
**Responsibilities**:
- Provide an amazing, personalized experience to each customer. No copy and paste answers, only meaningful, personalized replies with love and care injected into each message.
- Analyze customer feedback while continuously looking for ways to improve customer experience.
- Ensure feedback flows to all teams in order to improve.
- Strive to give every customer the Salty Experience we can truly proud to be a part off.
- Compile and update FAQs / self-help guides to educate and address client needs.
**Job Requirements**:
- At least 2 years of Call Centre Customer Service Experience.
- At least SPM holder.
- Excellent command of English Language.
- Handled Singapore client experience.
- Excellent communication skills.
- Enjoy spending hours communicating with the customers.
- Technology and automation is your good friend.
- You can communicate technically with NON-technical people.
- You have an innovative mind and are a self-starter.
- Proactive in coming up with ideas and solutions that will improve customer experience.
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM2,700.00 - RM3,500.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- Do you handle Singapore customers / clients before?
**Experience**:
- Customer Service: 2 years (preferred)
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