Customer Service Executive
5 months ago
**Customer Service Executive**
**Key Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
**Essential Skills, Knowledge, and Experience**:
- Good communication skills
**Salary**: RM2,800.00 - RM3,300.00 per month
Schedule:
- Rotational shift
**Education**:
- STM/STPM (required)
Ability to Commute:
- Penang Hill (required)
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