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Content Moderator English Speaker

6 months ago

Kuala Lumpur, Malaysia Language Talent Solutions Full time

**Responsibilities**

1. Review content on short-video platforms and conduct the content quality control in Southeast markets, make sure the contents comply with local policies, regulations and culture;
2. Handle complaints and reports with respect to users and community;
4. Identify improvement opportunities in workflow by using daily data analysis and suggest solutions;
5. Analyze the risk level of incidents and assess the safety status of the community and products;
6. Attention to details and ability to work differing 7*24 work rotations/shifts as required.

7. Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

**Qualifications**

1. Preferably a year in content moderation / BPO / Call Center environment with relevant working experiences. Fresh graduates with fast-learning ability are welcomed to apply;
2. Familiarity with internet laws and regulations, in particular reviewing online content;
3. Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials;
4. Ability to speak and read in Bahasa Melayu and English fluently;
5. Highly sensitive to current social news or issue happening across the world/region have deep understanding into regional culture and etc.

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)