Mandarin + English Content Moderator

5 months ago


Kuala Lumpur, Malaysia Language Talent Solutions Full time

**Location**
Kuala Lumpur

**Operation Hours**
- Monday to Sunday
- 24/7 rotation shift (Morning, Afternoon, Night)
- Working Hours: 5 days working and 2 days off day
- 8 hours per day

**Benefits**:

- **Annual Leave -12 Days**:

- **Medical Leave - 14 Days**:

- **Insurances - Hospitalization & Surgical**

**Salary Package**
RM 3300

**Allowances**
RM 200 early Morning shift
RM 400 Midnight Night

**JOB DESCRIPTION**
- Reviewing content (videos, image, text, live-streaming and audio) in accordance with Client's processes and policies.
- Responding to customer inquiries regarding LIVE actions, such as abuse reports and enforcement appeals.
- Liaising with Client's internal teams to ensure user and brand safety.
- Able to provide services on a 24x7 shift rotational Client's request.
- Provide necessary mental counsel to moderators and to build a resilient working environment.

**JOB REQUIREMENT**
- Excellent verbal, written English and Mandarin communication skills.
- Experience in Content Moderator will be an added advantage
- Can thrive under stress and mínimal supervision
- Ability to read, write and speak Mandarin and English
- Able to work on 24/7 shift
- Degree in any field
- Comfortable watching sensitive/explicit content
- Familiarity with internet laws and regulations and/or in particular reviewing online content;
- Comfortable with and understand that the job requires reviewing internet content that may be deemed inappropriate and / or contain explicit materials
- Highly sensitive to current social news or issue happening across the world/region have deep understanding into regional culture and etc.
- Diploma with experience and excellent communication skills will be considered

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: Up to RM3,300.00 per month

**Benefits**:

- Professional development

Schedule:

- Rotational shift

Application Question(s):

- How long is your notice period?
- Are you a fresh graduate?

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Mandarin (required)
- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)


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