Retail Outlet Supervisor

3 weeks ago


Kuala Lumpur, Malaysia Lifework HR Services Sdn Bhd Full time

Job Responsibilities:

- Identify different business partner's needs and wants and provide solutions
- Maintain quality customer service in the retail outlets, provide feedback to the country retail team
- Conduct retail audit reviews
- Implement standardized guidelines and procedures
- Track and monitor adherence and performance
- Provide training to frontline staff
- Support and implement country sales & marketing campaigns and programs
- Liaise with management to coordinate and support outlet development and management
- Liaise with Operations to ensure pick-up times are met
- Liaise with Customer Service to resolve any customer issues that may arise
- Liaise with Credit Control and Query Team to ensure collections and disputes are resolved in a timely manner
- Setting up and running physical retail outlets
- Ensure outlets have proper processes and procedures in place for day-to-day operations

Job Requirements:

- Posses at least a Diploma holder with 4 year of relevant experience in retail sales / management
- Good communication skills and has a positive and sales driven attitude
- Able to communicate well in Bahasa Melayu & English
- Possess strong management skills and experience (ideally in managing multiple outlets)
- Willing to work at Bangsar, PJ, Subang region and other outlets
- Travel to different outlets when needed (Petrol card and transportation allowance will be provided)
- Possess own transport
- Able to start immediately will be an added advantage

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Retail management: 1 year (preferred)
- Retail sales: 1 year (preferred)



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