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Operations Analyst, Broking

4 weeks ago

Kuala Lumpur, Malaysia Adecco Malaysia Full time

12 months contract.
- Office located in Kuala Lumpur.
- Minimum 1-2 years of experience in Broking / Insurance / Reinsurance operations

**Job Purpose**: The incumbent is to be part of the Kuala Lumpur Shared Service Centre (KLSSC) Broking Operations team that is responsible for processing tasks and supporting the business stakeholders for back-end broking functions.

**Principle Accountabilities**

Delivery Management

To ensure timely delivery based on the agreed standard and productivity in order to meet SLA and Metrics on Accuracy, Productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries

Process Management

Ensure seamless and timely delivery of tasks assigned based on agreed standards, accuracy and productivityEnsure adherence to policies and procedures as per organization’s standards and SOPs

Where needed, to interact with stakeholders to ensure proper execution of tasks

Provide support to Team Leader / Team Manager on work Allocation of tasks; follow-up till completion including capturing of transactional data accurately

Compliance

Adhere to audit sampling guidelines / SOX

Ensure adherence to policies & procedures as per organization’s standards and laid out SOPs

Providing recommendations and highlight areas of improvement tied to analysis and assessment of credit process related risks

**Requirements**:
Education Essential

Degree Holder

Skills & Abilities:

Good command of spoken Cantonese and English, written English

Strong analytical skills and ability to work independently

Good Communication, Influencing and Negotiation skills

Team player, able to work collaboratively with a wide variety of people with diverse viewpoints and background

Able to work in high stress environment

Technical Skills:

JN -042024-125993

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