Manager, Broking

4 weeks ago

Kuala Lumpur, Malaysia Marsh Full time

**Manager - Broking Operations**

**What can you expect?**
- Be part of a reputable and recognized brand in the insurance and risk management industry by working with and learning from industry leading experts in the field
- Access to colleague resource groups that provide mentorship and development opportunities
- Interact diverse colleagues and stakeholders from various line of business within Marsh McLennan

**What is in it for you?**
- Career Development and Training Opportunities
- Explore opportunities to work on regional and global projects
- Conducive Smart Office work environment

**We will count on you to**:

- Responsible for the day-to-day backend processing operations of Broking team in the Shared Services, with specific focus on Placement & Policy Servicing processes.
- To ensure a value-added experience to related operating companies (internal stakeholders) by partnering and influencing them on business and day to day operational issues and expectations.
- To ensure timely delivery of high-quality work to our clients while consistently fulfilling our commitments
- Manage Service Level Agreements (SLAs) for accuracy, productivity, and turnaround time (TAT) in accordance with agreed-upon standards
- Responsible for setting goals for the team

**What you need to have**:

- Bachelor’s degree in accounting or equivalent
- Minimum of 10 years of work experience, including at least 5 years in a managerial role.
- Experience in operations within the insurance, financial services, or offshore processing organizations, with a proven track record in service delivery.
- Experience in shared service operations or business process outsourcing (BPO), specifically in Placement and Policy Servicing process and dealing with regional and onshore stakeholders.
- Managed a team of 10-15 individuals.

**What makes you stand out**:

- Experience in transitioning or migrating large processes.
- Experience in working with regional or onshore stakeholders.
- Experience in handling insurance or reinsurance operations, particularly in the Placement and Policy Servicing process.
- Understanding of the insurance, reinsurance, and/or financial services sectors.
- Knowledge of operations management fundamentals and quality tools.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person

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