Associate, Aviation Support

3 weeks ago

Kuala Lumpur, Malaysia Chevron Full time

Total Number of Openings

1

Responsibilities for this position may include but are not limited to:
Customer Resolution & Relationship Development- Partners with Marketing/Territory Managers and acts as the single point of contact for customers in the bid-to-contract process during annual bid season, acts as backup for negotiation of renewed and new business, resolves contractual issues that arise, and implements changes resulting from new tax, environmental, legal, and business requirements affecting Aviation customers- Develops strong secondary customer relationships (primary being held by Marketing Managers) with the airline fuel procurement team and understands their structures and tender processes- Acts as liaison for third-party affiliates on product supply and credit clearance and works with Operation Managers on contract/supply notifications and fuel releases. Serves as back up to Marketing/Territory Managers and Aviation Support team for customer communications during high level bid activities or absences- Knows the customers, Aviation’s products/programs and communicates their value, understands the Company’s systems/processes/organizational structure, is empowered to resolve any questions/issues/requests, and is accountable for the successful resolution of airline customer inquiries- Researches and resolves 2nd level customer inquiries, disputes, and identifies solutions from root cause analysis. Provides follow-up and resolves any issues that have been escalated and/or cannot be resolved by regional Marketing Service partners- Manages and supports the Marketing programs by creating the necessary data within the core systems, documents the new processes and procedures, develops internal controls, and coordinates implementations with other impacted organizations and subsidiaries. Responsible for data integrity of analysis and outputs- Marketing Management Decision Support Performs reporting & trend analysis of customer, and customer-location profile/data for their respective Marketing Manager/Territory Managers. Provides respective Marketing/Territory Manager location and customer-based data analysis to Regional team lead for regionally consolidated reporting- Accurately applies and understands outputs of globally standard processes and tools, including SALESFORCE (customer relationship management) for location and customer analysis/reporting. Uses SALESFORCE dashboards to track marketing activities.- Maintains basic understanding of customer relationship’s impact on the BU’s objectives and customer/market drivers

Others- Participates on some special projects as needed- Provides ad hoc meeting coordination and facilitation as required- Provides ad hoc support for procurement and order processing as required

Required Qualifications:
- Degree/Diploma in Business or Marketing or equivalent- Minimum 3 to 4 years of relevant working experience- Good analytical and organizational capabilities- Excellent communication, problem solving and interpersonal skills; ability to converse well in Business Mandarin to liaise with Mandarin speaking customers will have added advantage- Strong team work- Demonstrated initiative to continuously seek enhancements in work processes and engagementsRelocation Options:
Relocation will not be considered.

International Considerations:
Expatriate assignments will not be considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.
- Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation._

Chevron participates in E-Verify in certain locations as required by law.

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