Order Fulfilment Executive
6 months ago
**20%: Sales Support Tasks**
- Check stock availability and prepare quotations.
- Key Performance Indicators: Customer satisfaction scores, response time to queries.
**30%: Order Processing Tasks**
- Process and generate Sales Orders, Delivery Orders, Invoices, Credit Notes Returns for local sales orders accurately and promptly.
- Ensure order entry is 98% of all orders received each day.
- Monitor and update customers on delivery/indent status for unfulfilled Sales Orders.
- Key Performance Indicators: Order accuracy, timeliness, and customer satisfaction.
**40%: Internal Coordination Tasks**
- Monitor and follow-up on inventory.
- Provide accurate and timely advice to customers on delivery/indent status for Pre-Check and Repairs.
- Greet and assist visitors; notify company personnel of visitor arrivals.
- Receive and manage mails and parcels; arrange outgoing postage.
- Generate reports (Sales Report, Backlog Orders), participate in trade visits, and support other functions.
- Assist Sales Engineer in preparing quotations when they are unavailable.
- Assist CS Manager in process flow mapping and desk instruction creation.
- Key Performance Indicators: Inventory accuracy, visitor satisfaction, timely mail management.
**10%: Customer Experience Improvement Tasks**
- Assist CS & CX Manager in organizing and executing Customer Surveys on a smaller scale.
- Key Performance Indicators: Survey participation, feedback incorporation, and overall improvement in customer satisfaction.
**Salary**: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
Ability to commute/relocate:
- Puchong Utama: Reliably commute or planning to relocate before starting work (required)
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