Fiber Technical Support

Job Responsibilities: - Manage and complete fiber installation with comply to SOP. - Troubleshoot and perform service restoration for internet service and devices with stipulated SLA. - Solving customer problems and complaints. - Identify sales opportunities and upsell products. - Meet performance target for NPS and sales value. - Coordinating complex and...

Job Description Responsible for the design and planning of own build and swapping of fiber demand management. You will also be expected to understand the high-level architecture of the fiber and electronics network, end to end solution and technical parameters of equipment and accessories related to fiber infrastructure such as duct and manhole,...

**Fiber - Project Lead** 12 months contract **Responsibilities**: - Responsible for the design and planning of own build and swapping of fiber demand management - Perform design and planning for outside plant (OSP) and inside plant (ISP) of fiber network, where scope includes but not limited to detailed route design, work package preparation, core...

**Fibre Outside Planning** Your Responsibilities: - Responsible for the design and planning of own build and swapping of fiber demand management. - You will also be expected to understand the high-level architecture of the fiber and electronics network, end to end solution and technical parameters of equipment and accessories related to fiber...

Make necessary preparations for installation for WIFI, router. - Responsible for the end-to-end installation process - Responsible for product installation including RGW, Set-Top Box, Optical Network Terminal, Dectphone, Wi-Fi extenders - Providing assistance in consultation, configuration, and troubleshoot of Customers’ Premise Equipment - Perform...

Make necessary preparations for installation for WIFI, router. - Responsible for the end-to-end installation process - Responsible for product installation including RGW, Set-Top Box, Optical Network Terminal, Dectphone, Wi-Fi extenders - Providing assistance in consultation, configuration, and troubleshoot of Customers’ Premise Equipment - Perform...

**Responsibilities**: - To manage daily operations of fiber installers team such as scheduling work assignments, fulfilment and assurance completion - To provide technical support to the team as and when required - Track and monitor sufficient inventory on fiber devices for installers to complete their task - Conduct weekly meeting/ briefing with the...

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Respond to service, product, technical, and customer - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex...

_**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

Job **Description**: - Responsible for Microsoft Office 365 Troubleshooting, Support & Maintenance. - Proactively manage, troubleshoot in resolving Technical Support issues. - Responsible to contact Principal Technical Support team for any troubleshooting cases. - Responsible for preparing / updating of User Guide and Technical Documentation. - Provide...

Flowbird is a French-headquartered company specializing in payment and ticketing systems, notably for car parks and public transport systems. We are an undisputed world leader in urban mobility focused on smart parking management with 70% market share due to our 280 000 connected meters delivering value to more than 5 000 cities in all continents. The Group...

**Responsibilities of Technical Support Specialist but are not limited to**: - Managing the installation and configuration of electronic displays (monitors and TVs) and PC hardware, as well as the installation of electronic display software and drivers. - Maintaining and repairing IT equipment and peripheral devices. - Be on-site to conduct diagnosis on...

Job Title: Technical Support Executive. We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products. Ultimately, you will be a person our customers trust. They will rely on you to provide timely...

**Technical Support Executive** **Responsibilities**: - Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem - Identify the level of technical knowledge and adjust technical communications to solve customer’s problem - Conducting basic probing to determine the next action...

Make necessary preparations for installation for WIFI, router. - Responsible for the end-to-end installation process - Responsible for product installation including RGW, Set-Top Box, Optical Network Terminal, Dectphone, Wi-Fi extenders - Providing assistance in consultation, configuration, and troubleshoot of Customers’ Premise Equipment - Perform...

Job description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...

Job description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...

Job description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...

Job description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...

**Job Requirements**: - Looking for Technical Support Executive **with general knowledge of IT.**: - Excellent spoken and written in Bahasa Malaysia & English. - In-depth knowledge of computer hardware, and software. - Self-motivated with proven ability to work independently and good discipline. - **Interpersonal, maintaining good relationships with...