Fiber Technical Support

Job Responsibilities: - Manage and complete fiber installation with comply to SOP. - Troubleshoot and perform service restoration for internet service and devices with stipulated SLA. - Solving customer problems and complaints. - Identify sales opportunities and upsell products. - Meet performance target for NPS and sales value. - Coordinating complex and...

Make necessary preparations for installation for WIFI, router. - Responsible for the end-to-end installation process - Responsible for product installation including RGW, Set-Top Box, Optical Network Terminal, Dectphone, Wi-Fi extenders - Providing assistance in consultation, configuration, and troubleshoot of Customers’ Premise Equipment - Perform...

Make sure there are enough items/ devices, materials, tools, including the arrangement of installation visit and reaching out to customers - Responsible for end to end installation process to ensure a smooth installation experience for customers - Providing consultation and troubleshooting of Customers Premises Equipment (CPE) - Perform triple-play services...

Job Title: Technical Support Executive. We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products. Ultimately, you will be a person our customers trust. They will rely on you to provide timely...

Provide technical support for tablets/phones to all DO for HQ and Regional offices - Provide barcode support for HQ and Regional Offices - Asset Management/Tracking/documentation on all IT related peripherals - Provide daily/weekly/monthly reports on work carried out - Able to support Windows and Android platform - Provide 1st level tablet/phone support for...

Job description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...

Job description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...

Job Description Location - Malaysia Job Summary –  Good Communication skills (English & Mandarin), proactive work attitude, strong sense of responsibility and learning ability  Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware  College degree or above ...

**Responsibilities**: **Technical Support**: - Provide client support and technical issue resolution on products and services. - Diagnosing, troubleshooting hardware and software issues and repairing devices. - Identify and correct or advise, on operational issues in clients’ computer systems. - PC assembly, installation, testing and troubleshooting. -...

**Job Description & RESPONSIBILITIES** - Follow team to delivery, installation works at customer sites such as install power track, connectors, switches & etc. - Assist on loading/unloading, booth setup, packing for exhibition activities etc. - Work closely with internal department such as sales support, warehouse etc. - Provide support, maintain good job...

**Job Descriptions**: - In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. - Deliver the best customer experience by adhering to the Company policies and procedures. - Use and develop problem-solving techniques to resolve customer...

**Job Descriptions**: - In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. - Deliver the best customer experience by adhering to the Company policies and procedures. - Use and develop problem-solving techniques to resolve customer...

About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong...

Job Description:Job Description:About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an...

DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and...

**DUTIES AND RESPONSIBILITIES**: - Generating & escalating call center tickets customer/ end user - To record user information, verify and update in the ticketing system - Ticket assigning to engineers (local & international) - Handle customer inquiries through telephone & -mail - Identify & escalate priority case/ issues to right escalation point of...

Job Description:Job Description:About DXC Technology: We are a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an...

**ROLES & RESPONSIBILITIES** - Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems. - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex installations or...

Job Description Location - Malaysia Job Summary – Good Communication skills (English & Mandarin), proactive work attitude, strong sense of responsibility and learning ability Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware College degree or above ● Knowledge in customer...

_**Come and join one of the top BPO companies in Malaysia that received "Best company to work for in 2020"!**_ - **Job Highlights**:_ - International BPO company - Career development and opportunities - Attractive salary and benefits - Full Training will be provided - Accessible by LRT (LRT Ara Damansara) - Act as first contact person for any technical...