Front Office Hotel Penang

2 weeks ago

Air Itam, Malaysia Ormond Group Sdn Bhd Full time

**What Will You Do?**

You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place - we all roll our sleeves up and get stuck in wherever needed - but here's an idea of how we see the role;
- Achieve positive outcomes from Guest queries in a timely and efficient manner.
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
- Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
- Demonstrate a high level of customer service at all times.
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Act in accordance with policies and procedures when working with front of house equipment and property management systems.
- Follow company brand standards.
- Assist other departments, as necessary.

**Who Must You Be?**
The ideal incumbent doesn’t need to come from the hospitality or service industry, it’s not about a skill set but it’s all about the kind of person you are. You are someone that is in the know, a tastemaker, someone knows where to go and what to do on every day and night of the week. You must be curious about what’s going on around you and must have a genuine love for interacting and inspiring people. And yes, you must be active on social media.
- You have previous experience in a customer-focused industry.
- You have a positive attitude and good communication skills.
- You are committed to delivering a high level of customer service.
- You execute - you get things done.
- You’re a natural host and can make guests and team members feel at home in our hotel.
- Service at heart is what you do - you're imaginative when it comes to creating experiences.
- Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results
- You have an excellent grooming standard.
- You are calm, efficient, and organized with great attention to detail.
- You have the ability to multi-task while maintaining a positive attitude when working with Guest.
- You are able to carry yourself in a professional manner with an emphasis on hospitality and guest service.
- You are able work on your own and as part of a team.
- You are a social media savvy.
- You have exceptional communication skills with great command of English (verbal and writing).

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
- Had speech, drama or performance training.
- Have worked as stewardesses, promoters, hostesses.
- Have done volunteer work.
- Conflict resolution experience.

**Job Types**: Full-time, Permanent

**Salary**: RM1,500.00 - RM2,925.73 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Rotational shift

Ability to commute/relocate:

- Penang Hill: Reliably commute or planning to relocate before starting work (required)

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