Proton Customer Relation Assistant
2 weeks ago
a) Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership.
b) Coordinate and record customer's appointment booking and plot the capacity planning to ensure smooth flow of operations in Service Department.
c) Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities.
d) Handle customer's concern (Voice of Customer), analyze root cause and propose improvement activities.
e) Ensure all customers' voice is promptly reported to the Management.
f) Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through Customer Relation Management System.
g) Ensure customer database is updated in timely manner and protected at all times through constant monitoring.
h) To ensure compliance to customer data utilization by Dealer Management and Proton.
i) Continuously strive to develop and maintain good rapport with customer towards achieving high customer satisfaction.
j) Conduct invitation, record customer's appointment and coordinate parts ordering for Product Update (PUD).
k) Perform any other duties as may be specified by the Company from time to time.
**Requirement**:
a) Minimum SPM/Certification/Diploma in any field of study.
c) Cheerful and smiley face always.
d) Good communication and interpersonal skills.
e) Language required: English & Bahasa Malaysia.
**Benefits**:
a) Annual Bonus
b) Increment
c) Medical Benefits
**Location**:
**Proton Aapico Motors 3S-Cheras**
Lot 4523(D, Batu ½, Jln Cheras, Taman Sri Bahtera, 56100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
**Salary**: RM1,800.00 - RM2,500.00 per month
**Benefits**:
- Additional leave
- Opportunities for promotion
Schedule:
- Fixed shift
Supplemental pay types:
- Overtime pay
Application Question(s):
- Do you have any experience in automotive industry?
- What is your current and expected salary?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Administration: 1 year (required)
-
Proton Warranty Executive
2 weeks ago
Cheras, Malaysia Aapico Motors Sdn Bhd Full timea) Assist Service Advisor & CRE with warranty judgement using knowledge of Warranty Policies & Technical Diagnosis. d) Assist Proton PIC on any queries and auditing. e) Manage all warranty defective parts as per warranty policies. **Requirement**: a) Minimum SPM or above. c) Computer literate. d) Language: English & Bahasa Malaysia...
-
Proton Automotive Parts Controller
4 weeks ago
Cheras, Malaysia AAPICO MOTORS SDN BHD Full timea) To follow up with Proton back order status. b) To assist in the inventory control and storage activities such as plan service parts order, checking inventory level, update record, prepare report required by the principal and filing. c) Responsible for receiving and storage operation as well as ensuring integrity of stock inventory. d) To ensure parts...
-
Proton Automotive Service Technician
4 weeks ago
Cheras, Malaysia AAPICO MOTORS SDN BHD Full timea) Performs maintenance service and repairs to vehicles. b) Performs PDI of new vehicles. c) Assists Senior Mechanics and other mechanics, whenever required. d) Assists in the maintenance of cleanliness of workshop at all times. e) Responsible for tools supplied. f) Perform any other duties as may be specified by the Company from time to...
-
Proton Automotive Parts Controller
1 week ago
Cheras, Selangor, Malaysia AAPICO MOTORS SDN BHD Full timea) To follow up with Proton back order status.b) To assist in the inventory control and storage activities such as plan service parts order, checking inventory level, update record, prepare report required by the principal and filing.c) Responsible for receiving and storage operation as well as ensuring integrity of stock inventory.d) To ensure parts storage...
-
Proton Automotive Service Technician
1 week ago
Cheras, Selangor, Malaysia AAPICO MOTORS SDN BHD Full timea) Performs maintenance service and repairs to vehicles.b) Performs PDI of new vehicles.c) Assists Senior Mechanics and other mechanics, whenever required.d) Assists in the maintenance of cleanliness of workshop at all times.e) Responsible for tools supplied.f) Perform any other duties as may be specified by the Company from time to time.Requirement:a)...
-
Customer Relation
1 week ago
Cheras, Selangor, Malaysia Klinik Pergigian Redha Full time**Deskripsi Kerja**:- Menyusun temujanji pergigian untuk pelanggan mengikut kesesuaian waktu doktor dan pelanggan.- Membalas semua pertanyaan pelanggan di dalam semua medium termasuk panggilan telefon, Whatsapp, media sosial mengikut ketetapan masa dan secara lengkap.- Menyediakan laporan temujanji harian untuk memastikan perancangan dan kelancaran operasi...
-
Customer Relation
1 week ago
Cheras, Selangor, Malaysia Klinik Pergigian Redha Full time**Deskripsi Kerja**:- Menerima panggilan masuk dan membuat panggilan keluar kepada pelanggan apabila diperlukan- Menyusun temujanji pergigian untuk pelanggan mengikut kesesuaian masa- Menjawab semua pertanyaan pelanggan di dalam semua medium termasuk panggilan telefon, Whatsapp, media sosial mengikut garis panduan yang disediakan- Menyediakan laporan...
-
Customer Relation
1 week ago
Cheras, Selangor, Malaysia Klinik Pergigian Redha Full time**Deskripsi Kerja**:- Menerima panggilan masuk dan membuat panggilan keluar kepada pelanggan apabila diperlukan- Menyusun temujanji pergigian untuk pelanggan mengikut kesesuaian masa- Menjawab semua pertanyaan pelanggan di dalam semua medium termasuk panggilan telefon, Whatsapp, media sosial mengikut garis panduan yang disediakan- Menyediakan laporan...
-
Customer Relation
3 weeks ago
Cheras, Malaysia Klinik Pergigian Redha Full time**Deskripsi Kerja**: - Menerima panggilan masuk dan membuat panggilan keluar kepada pelanggan apabila diperlukan - Menyusun temujanji pergigian untuk pelanggan mengikut kesesuaian masa - Menjawab semua pertanyaan pelanggan di dalam semua medium termasuk panggilan telefon, Whatsapp, media sosial mengikut garis panduan yang disediakan - Menyediakan laporan...
-
Customer Relation
2 weeks ago
Cheras, Malaysia Klinik Pergigian Redha Full time**Deskripsi Kerja**: - Menerima panggilan masuk dan membuat panggilan keluar kepada pelanggan apabila diperlukan - Menyusun temujanji pergigian untuk pelanggan mengikut kesesuaian masa - Menjawab semua pertanyaan pelanggan di dalam semua medium termasuk panggilan telefon, Whatsapp, media sosial mengikut garis panduan yang disediakan - Menyediakan laporan...
-
Corporate Relations Executive
2 weeks ago
Cheras, Malaysia Muzamal Industries Sdn Bhd Full timeResponsibilities - Support corporate communication and public relations efforts - Assist in developing and executing corporate communication strategies - Help manage relationships with stakeholders, including investors, customers, and partners - Contribute to crisis communication and reputation management - Monitor industry trends and regulatory changes -...
-
Customer Relation
2 weeks ago
Cheras, Malaysia Klinik Pergigian Redha Full time**Deskripsi Kerja**: - Menyusun temujanji pergigian untuk pelanggan mengikut kesesuaian waktu doktor dan pelanggan. - Membalas semua pertanyaan pelanggan di dalam semua medium termasuk panggilan telefon, Whatsapp, media sosial mengikut ketetapan masa dan secara lengkap. - Menyediakan laporan temujanji harian untuk memastikan perancangan dan kelancaran...
-
Gym & Studio Customer Relations (Part-time)
4 weeks ago
Cheras, Malaysia Furious Bootcamp Sdn Bhd Full time**Job Requirements**: i) Friendly and easy-going ii) Extrovert or not shy to communicate and build relationship with our friendly members iii) Reliable and dependable iv) Confidence, fun and energetic personality v) Passion to learn vi) Responsible vii) Having experience in the Fitness Industry operations or customer relations is a plus point viii)...
-
Assistant - Customer Service
2 weeks ago
Cheras, Malaysia Sunway Multicare Pharmacy Full timeThis position is responsible for fostering customer engagement to ensure a compelling and resonant customer experience. **Responsibilities**: - Investigate and resolve customer complaints or issues efficiently, aiming for first-contact resolution whenever possible. - Stay informed about product features, promotions, and updates to provide comprehensive...
-
Gym & Studio Customer Relations (Part-time)
1 week ago
Cheras, Selangor, Malaysia Furious Bootcamp Sdn Bhd Full timeJob Requirements:i) Friendly and easy-goingii) Extrovert or not shy to communicate and build relationship with our friendly membersiii) Reliable and dependableiv) Confidence, fun and energetic personalityv) Passion to learnvi) Responsiblevii) Having experience in the Fitness Industry operations or customer relations is a plus pointviii) University students...
-
Customer Service Assistant
4 weeks ago
Cheras, Malaysia EkoCheras Mall Full time**CUSTOMER SERVICE ASSISTANT** - Handling customer's complaints/enquiries, provide accurate information & operating paging system. - To analyse all collected suggestion forms & feedback to Complex Manager with suggestions/counter measure. - To assist A&P department in conducting promotion redemption including giving out gift with purchase, recording customer...
-
Customer Service Assistant
3 weeks ago
Cheras, Malaysia EkoCheras Mall Full time**CUSTOMER SERVICE ASSISTANT** - Handling customer's complaints/enquiries, provide accurate information & operating paging system. - To analyse all collected suggestion forms & feedback to Complex Manager with suggestions/counter measure. - To assist A&P department in conducting promotion redemption including giving out gift with purchase, recording customer...
-
Customer Care Assistant
2 weeks ago
Cheras, Malaysia Trinity workforce Solution Full time**Customer Care Assistant - Petaling Jaya** **Salary**: Up to RM3500 Monday - Sunday (2 days rotating) 8:30 am until 6:00 pm About Us: Join a dynamic team dedicated to delivering exceptional customer service experiences! We are currently seeking enthusiastic individuals to join us as Customer Care Assistants. If you're passionate about helping others and...
-
Customer Service Assistant
3 weeks ago
Cheras, Malaysia Sunway Medical Centre Velocity, Cheras Maluri KL Full time**Job responsibilities** - Be the face of our hospital, providing exceptional customer service and assistance to our patients and visitors - Guiding and navigating patients and visitors throughout the hospital, ensuring they reach their destinations efficiently. - Suggesting doctors based on patient needs and preferences. - Providing directions to various...
-
Customer Service Assistant
1 week ago
Cheras, Selangor, Malaysia EkoCheras Mall Full timeCUSTOMER SERVICE ASSISTANT Handling customer's complaints/enquiries, provide accurate information & operating paging system. To analyse all collected suggestion forms & feedback to Complex Manager with suggestions/counter measure. To assist A&P department in conducting promotion redemption including giving out gift with purchase, recording customer details...