Customer Relation

1 week ago


Cheras, Malaysia Klinik Pergigian Redha Full time

**Deskripsi Kerja**:

- Menyusun temujanji pergigian untuk pelanggan mengikut kesesuaian waktu doktor dan pelanggan.
- Membalas semua pertanyaan pelanggan di dalam semua medium termasuk panggilan telefon, Whatsapp, media sosial mengikut ketetapan masa dan secara lengkap.
- Menyediakan laporan temujanji harian untuk memastikan perancangan dan kelancaran operasi untuk doktor dan pembantu pergigian.
- Mendapatkan maklum balas pelanggan untuk rawatan lepas dan memastikan makum balas termasuk cadangan dan aduan direkod untuk tindakan seterusnya.
- Menguruskan jadual bekerja doktor termasuk pengurusan jadual doktor lokum.
- Mengendalikan aktiviti “Customer Retention” dengan menghubungi pelanggan lama untuk menetapkan pemeriksaan pergigian tahunan dan berkongsi promosi dan pakej-pakej baru.
- Mengemas kini laporan harian untuk merekod jumlah pelanggan, prestasi jualan doktor dan data pemasaran untuk tujuan analisis.

**Kriteria & Kelayakan**:

- Minimum satu tahun pengalaman dalam perkhidmatan dan bantuan pelanggan, juruwang, telemarketing atau bidang berkaitan.
- Mempunyai kelayakan minimum Sijil Pelajaran Malaysia (SPM).
- Mampu bekerja selama 6 hari seminggu.
- Mempunyai minat dalam perkhidmatan pelanggan dan komunikasi.

**Salary**: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Cheras Selangor: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Relation & Care: 1 year (preferred)


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