Customer Experience Team Lead

7 months ago


Cheras, Malaysia Klinik Pergigian Redha Full time

**JOB DESCRIPTION**
- Support day-to-day customer relation activities involving appointment management, customer feedbacks, dentist schedule and operational matters.
- Identify customer relation improvement activities, update and review daily reports to ensure accuracy and timeliness.
- Drive higher rate of patient’s retention through database review, analysis and task relating to returning patients.
- Monitor and observe front desk services via reception and settlement to identify room for improvements and to feedback to operations supervisor.
- Assist customer service development module, conduct training and assessment to achieve customer satisfaction target.
- Support operational matters and other task or activities that might be assigned by the superiors from time to time.

**JOB REQUIREMENTS**
- Minimum diploma in hospitality, and other related fields
- 3 years minimum experience in customer service/customer experience or related field
- Possess any certificates or completed any courses related to hospitality or customer services or any other relevant field.

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Ability to commute/relocate:

- Cheras: Reliably commute or planning to relocate before starting work (required)



  • Cheras, Malaysia Dr Clear Aligners Full time

    **Job Description: -** - Supervise a team of customer service executives to ensure operational excellence and excellent customer services. - Resolve customers’ complaints and enquiries efficiently by establishing strong rapport with customers through effective communications and problem resolution. - Address complex operational issues and concerns from...

  • Team Leader

    7 months ago


    Cheras, Malaysia Vitality Boost Sdn Bhd Full time

    **BOOST JUICE BARS** - **Industry: Food & Beverage**_ - **Position: Team Leader**_ Boost Juice, originally from Australia, is Malaysia's largest juice and smoothie chain has expanded to 150 stores across Malaysia, Singapore, Brunei, Indonesia, and soon Thailand. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great...

  • Team Lead, Logistic

    7 months ago


    Cheras, Malaysia Signature Market Full time

    Processing customer orders from portal. - Communicate with customer on their inquiries. - Handling customer refund and delivery. - Picking & Packing customer orders immediately once received orders from customers. - Loves organizing and packing (loading, wrapping, sealing). - Inspecting the merchandise for damage, flaws, and irregularities. - Locating and...

  • Team Lead, Logistic

    7 months ago


    Cheras, Malaysia Signature Market Full time

    Processing customer orders from portal - Communicate with customer on their inquiries - Handling customer refund and delivery - Picking & Packing customer orders immediately once received orders from customers. - Loves organizing and packing (loading, wrapping, sealing). - Inspecting the merchandise for damage, flaws, and irregularities. - Locating and...

  • Technical Lead

    6 months ago


    Cheras, Malaysia Talent Houz Consulting & Services Full time

    Position Title: Technical Lead Industry: IT Software Solution Location: Bangsar South Job Responsibilities 1. Technical Leadership: - Provide technical leadership and guidance to a team of web developers. - Lead architectural discussions and decisions, ensuring adherence to best practices and standards. - Mentor team members, fostering a culture of...


  • Cheras, Malaysia Queby Recovery Management Sdn Bhd Full time

    List-ID: 96811877Today 16:28 **Job Description**: - WEALTHY PLACE TO EARN GREAT ENVIRONMENT CREATED TO COMFORT OUR CANDIDATES THE 1ST CLASS CONTACT CENTRE, AND COLLECTION AGENCY IN MALAYSIA **Job Description**: REQUIREMENT INDEPENDENT WITH PERSUASIVE INTERPERSONAL SKILLS AND RESULTS-DRIVEN. EXHIBIT STRONG NEGOTIATION AND PROBLEM SOLVING SKILLS. COMPUTER...


  • Cheras, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Responsibilities**: - Source new sales opportunities through inbound lead follow-up and outbound cold calls (leads are provided by the company) - Understand customer needs and requirements. - Close sales and achieve monthly/quarterly quotas. - Contribute to team effort by accomplishing related results as needed. - Build and funnel sales opportunities via...


  • Cheras, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Responsibilities**: - Source new sales opportunities through inbound lead follow-up and outbound cold calls (leads are provided by the company) - Understand customer needs and requirements. - Close sales and achieve monthly/quarterly quotas. - Contribute to team effort by accomplishing related results as needed. - Build and funnel sales opportunities via...


  • Cheras, Malaysia E.P. ONG ASSOCIATES SDN BERHAD Full time

    Customer Service Operators (CSO) take calls from customers who are needing immediate assistance. CSO handle incoming calls and initiate outbound calls to customers while noting down key information. You will be responsible to manage and lead a team of CSOs in achieving their KPIs and overall company goals. CSOs are expected to follow established methods and...

  • Experience Live Host

    7 months ago


    Cheras, Malaysia LAPAN 88 CLOTHING SDN BHD Full time

    Conduct LIVE Streaming as a Host on various online platforms (Tiktok / Shopee / InstagraM/Facebook and etc.) on a daily basis. - Interact with your audience through chat, voice, or video during live streams, providing real-time engagement, feedback, and entertainment. - Make your live streams as interactive and engaging as possible. - To strategize...


  • Cheras, Malaysia FLOWFUEL SDN BHD Full time

    CUSTOMER SERVICE CHERAS, KUALA LUMPUR Job Summary: We are looking for a qualified Helpdesk Administrator to lead our Helpdesk Team. You will be responsible to manage & improve our Helpdesk Operation as well as the Helpdesk System to provide excellent customer service and resolve all technical issues. Duties and Responsibilities: To attend and respond to...

  • Dental Assistant

    2 weeks ago


    Cheras, Malaysia Elite Dental Team Full time

    **We're looking for individual who are detailed orientated and passionate towards serving others.** Jobscope includes: - assist doctor during treatment - maintain clinic well being - basic inventory and logistic - basic lab procedures Language: English, Malay, Mandarin Experience: - Fresh graduates (GAP) - Dental students **Job Types**: Full-time,...

  • Project Manager

    7 months ago


    Cheras, Malaysia Binalite Electrical Engineering Sdn Bhd Full time

    Job Description - Overall, in charge of project delivery; - Plan and recruit necessary personnel to build the Project and Construction team; - Work closely with the clerk of work/site supervisor/ the team to ensure smooth construction progress; - Prepare budget based on scope of work and resource requirements; - Track project costs in order to meet budget; -...

  • Technical Team

    4 days ago


    Cheras, Malaysia Vantage Five Sdn Bhd Full time

    **Responsibilities**: - Loading/Unloading equipment from trucks and setting up venues for events - Working under the instructions of the Head of Department and Head of Unit - Adhering to event safety standards - To team up with the existing workforce to complete the job on time - To ensure all job scope given is complete on time and always update of...


  • Cheras, Malaysia Brighten Business Consulting Sdn Bhd Full time

    **About Us**: Brighten Business Consulting Sdn Bhd is a digital marketing and manpower outsourcing service agency. Headquartered in Hong Kong, we have branches and team members in Malaysia, Taiwan, UK, and Australia. With over 10 years of experience in marketing, business strategy, and technological solutions, our primary aim is to deliver high-quality...


  • Cheras, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    **Responsibilities**: - Source new sales opportunities through inbound lead follow-up and outbound cold calls (leads are provided by the company) - Understand customer needs and requirements. - Close sales and achieve monthly/quarterly quotas. - Contribute to team effort by accomplishing related results as needed. - Build and funnel sales opportunities via...


  • Cheras, Malaysia Mss Design & Build Sdn Bhd Full time

    **Responsibilities**: - 1. Contact leads/customer through call & whatsapp and before pass to sale consultant - 2. Handle customer’s concern, analyze root cause and take improvement activities - 3. Ensure customer databases are updated in a timely manner and protected at all times through constant monitoring. - 4. Overseeing the relationship with customers...

  • Customer Support

    7 months ago


    Cheras, Malaysia Novatrack Sdn Bhd Full time

    **Tasks & responsibilities** - Handle all inbound calls in regarding to customers’ general inquiries. - Ready to assist customer to solve their problem and issues on time. - Liaise with service team and IT department. - To closely follow up with customer complaints, ensuring customers satisfaction. **Benefits** - Yearly increment based on performance - 5...


  • Cheras, Malaysia Pro-Team Event Management Sdn Bhd Full time

    Job Highlight - Basic Salary + Commission RM6000 - RM15000 ++ - EPF/Socso/EIS - Age 20 - 35 **Benefits**: - Annual Salary Increment - Sales Target Incentives - Overseas Travel Incentives - Annual Bonus - Annual Leave - Annual Dinner - Birthday Celebration - Company phone provided - Sales Training provided Job Responsibilities - Achieve sales target on the...

  • Team Leader

    7 months ago


    Cheras, Malaysia BB JAYA ENTERPISE Full time

    SKOP KERJA TEAM LEADER - Merekod, mencatat aktiviti projek setiap hari dalam site diary - Mengatur kerja tukang atau pekerja binaan - Mengawal selia kerja di tapak - Mengawal dan menyemak mutu kerja - Mengawasi kerja dari segi kaedah binaan, cara pemasangan, dan kekemasan - Penerimaan barang di tapak dan mengatur penyimpanan serta rekod, dan juga akan...