Junior Customer Service

2 weeks ago


Cheras, Malaysia E.P. ONG ASSOCIATES SDN. BHD. Full time

Roadside Assistance Agents take calls from customers who are needing immediate assistance. Agents handle incoming calls and initiate outbound calls to customers while noting down key information. Agents are expected to follow established methods and procedures, handle all calls swiftly and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer. Job Scope and Requirements: Answer incoming calls and make outgoing calls to customers Look up case notes and information to serve customers efficiently Work in tandem with senior team members to ensure services are provided to customers appropriately Basic keyboarding and computer skills. Ability to navigate and use multiple computer programs at once. Excellent verbal communication and listening skills. Clear speaking voice. Basic understanding of English and proficient in 1 language (Mandarin, Bahasa Malaysia, or English) Previous experience, especially in roadside assistance call centre environment, is preferable. Must be able to commute into office. Scheduling Requirements: Agents work as a team on a shift basis. Each rotation works 8 hours a day for 7 days and rest for 2 days. Working on public holidays is required and will be paid 1.5x rate. Overtime available. Working on weekends is also required, we are open for our customers 24/7. It will be very beneficial if you are proficient in more than one language (Mandarin, Bahasa Malaysia, or English).
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent



  • Cheras, Malaysia CUCKOO INTERNATIONAL (MAL) SDN BHD Full time

    **JOB RESPONSIBILITIES**: **Effectively manage incoming calls.** - Effectively manage incoming calls. - Resolve customer complaints and questions via phone. - Reach out to existing customers to conduct Service Quality Calls. - Act as the company gatekeeper. - Maintain good relationship between internal & external customers and company **REQUIREMENTS**: -...


  • Cheras, Malaysia Iron Camp Fitness Full time

    **Position Overview**: We are seeking a motivated and passionate individual to join our team as a Junior Personal Fitness Trainer. As a Junior Trainer, you will play a vital role in assisting clients in achieving their fitness goals, promoting a healthy lifestyle, and providing exceptional customer service. You will work closely with our senior trainers and...

  • Junior Barista

    7 months ago


    Cheras, Malaysia House of wheat SDB BHD Full time

    Are you passionate about coffee and creating memorable experiences for customers? We’re looking for vibrant individuals to join our team Full time - Full Time Junior Barista cum Service Crew (RM1800 ~ RM2500) - Probation 3 month (3 stages) - 1 year contract - 9.5 hour shift - Passion in learning and growing in coffee industry - Team player Benefit -...


  • Cheras, Malaysia Cuckoo International (MAL) Sdn Bhd Full time

    POSITION OVERVIEW - Contacting assigned customers through phone call to inform them about a specific service / product and convince them to purchase **MAIN RESPONSIBILITIES**: - Call the selected customers to sell service / product - Share the selling points for service / product - Answer questions about service / product - Recommend service / product...


  • Cheras, Malaysia Cuckoo International (MAL) Sdn Bhd Full time

    POSITION OVERVIEW - Contacting assigned customers through phone call to inform them about a specific service / product and convince them to purchase **MAIN RESPONSIBILITIES**: - Call the selected customers to sell service / product - Share the selling points for service / product - Answer questions about service / product - Recommend service / product...

  • Customer Service

    7 months ago


    Cheras, Malaysia FLOWFUEL SDN BHD Full time

    To attend and respond to customer queries and to ensure that resolutions or related problems are handled in timely manner and in accordance to performance standards Ensure meeting service targets in achieving service, productivity and quality assurance level. To meet daily targets. Assist in creating ways for delivering excellent customer service or problems...

  • Customer Service

    7 months ago


    Cheras, Malaysia La La La Wine & Marketing Full time

    **About Us**: Brighten Business Consulting Sdn Bhd is a digital marketing and manpower outsourcing service agency. Our head quarter from Hong Kong with branches & teammates in Malaysia, Taiwan, UK & Australia. Providing 10+ years of experience on marketing, business strategy & technology solutions, our aim is to perform high-quality professional service to...

  • Customer Service

    1 week ago


    Cheras, Malaysia Metropoly Packaging Sdn Bhd Full time

    Summary of job description as follow: 1. Customer Service - Prepare quotation - Resolve customer complain, delivery issues etc. 2. Sales Admin - Planning for delivery of customers' orders - Process incoming orders - Billing (generating Delivery Orders and Invoices) - Other related administrative tasks **Job Types**: Full-time, Permanent **Salary**:...

  • Customer Service

    7 months ago


    Cheras, Malaysia Brighten Business Consulting Sdn Bhd Full time

    **About Us**: Brighten Business Consulting Sdn Bhd is a digital marketing and manpower outsourcing service agency. Headquartered in Hong Kong, we have branches and team members in Malaysia, Taiwan, UK, and Australia. With over 10 years of experience in marketing, business strategy, and technological solutions, our primary aim is to deliver high-quality...


  • Cheras, Malaysia CUCKOO INTERNATIONAL (MAL) SDN BHD Full time

    **JOB RESPONSIBILITIES**: - Perform risk assessment verification to our rental customer - Analyzing fraud trends and behaviour : Conduct in dept analysis of fraud trend and patterns and developing strategies to prevent fraudulent activities - Managing fraud investigation - Developing fraud prevention policies, procedure and rules - Presenting fraud data and...

  • Customer Service

    7 months ago


    Cheras, Malaysia Thunder Match Technology Full time

    **Job Descriptions** - Responsible to provide product information, answer questions, and resolving emerging problems that customer inquiries via ecommerce chat. - Ability to speak and write in English and Bahasa Malaysia. - Poses strong communication skill and go extra mile to engage customers - Meeting ecommerce marketplace KPI on chat response to ensure...

  • Customer Service

    7 months ago


    Cheras, Malaysia Thunder Match Technology Full time

    **Job Descriptions** - Responsible to provide product information, answer questions, and resolving emerging problems that customer inquiries via ecommerce chat. - Ability to speak and write in English and Bahasa Malaysia. - Poses strong communication skill and go extra mile to engage customers - Meeting ecommerce marketplace KPI on chat response to ensure...


  • Cheras, Malaysia Cycle & Carriage Bintang Berhad Full time

    **Hiring Branch: Cycle & Carriage Cheras** **Responsibilities**: - To provide professional automobile advisory service to customers visiting the service centre. - To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to conduct active reception for all vehicles, as...


  • Cheras, Malaysia E.P. ONG ASSOCIATES SDN BERHAD Full time

    A Customer Service Supervisor will manage a growing team of Customer Service Executives. Their main responsibility is to ensure team members follow established methods and procedures, handle all calls swiftly and efficiently, meet all quality-related metrics and goals, and above all act in a courteous and friendly manner while serving the customer. Job...


  • Cheras, Malaysia EkoCheras Mall Full time

    **CUSTOMER SERVICE ASSISTANT** - Handling customer's complaints/enquiries, provide accurate information & operating paging system. - To analyse all collected suggestion forms & feedback to Complex Manager with suggestions/counter measure. - To assist A&P department in conducting promotion redemption including giving out gift with purchase, recording customer...


  • Cheras, Malaysia FLOWFUEL SDN BHD Full time

    CUSTOMER SERVICE CHERAS, KUALA LUMPUR Job Summary: We are looking for a qualified Helpdesk Administrator to lead our Helpdesk Team. You will be responsible to manage & improve our Helpdesk Operation as well as the Helpdesk System to provide excellent customer service and resolve all technical issues. Duties and Responsibilities: To attend and respond to...


  • Cheras, Malaysia Sunway Medical Centre Velocity, Cheras Maluri KL Full time

    **Job responsibilities** - Be the face of our hospital, providing exceptional customer service and assistance to our patients and visitors - Guiding and navigating patients and visitors throughout the hospital, ensuring they reach their destinations efficiently. - ⁠Suggesting doctors based on patient needs and preferences. - Providing directions to various...


  • Cheras, Malaysia Floles Medispa Full time

    Has 2 yrs experience in retail new appt booking for different outlets - Able to work on shift hrs - Compiling and analyzing data to measure performance - Reporting on department performance to upper management - Conducting market research to stay up to date on trends - Overseeing day-to-day operations of the customer service team - Establishing department...


  • Cheras, Malaysia Target Fashion Sdn Bhd Full time

    E-commerce Customer Service Representative: **Responsibilities** - To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts. - To assist customers with their orders, requirements and after-sales service issues. - To follow-up on all customer requests to ensure all...


  • Cheras, Malaysia Target Fashion Sdn Bhd Full time

    E-commerce Customer Service Representative: **Responsibilities** - To respond in a professional and timely manner to any customer query/complaint on e-commerce marketplaces, webstore, and brand social media accounts. - To assist customers with their orders, requirements and after-sales service issues. - To follow-up on all customer requests to ensure all...