F&b Outlet Manager
7 months ago
Responsible for maintaining a consistently high level of customer service as outlined by The Avenue M Hotel, this includes talking to customers to monitor their experiences.
- Greet and handle all guest interaction with a high level of professionalism and hospitality.
- Resolve guest issues.
- Strive to achieve sales targets while respecting budgets during day-to-day operations.
- Monitor and modify pricing and procedures as required. This includes updating the menus and any point-of-sale systems to reflect any changes.
- Ensure that food and beverage items are being served in compliance with operating procedures.
- Ensures the service stations are clean, organized and well stocked at all times.
- Monitor inventory to ensure that the appropriate orders are placed, while respecting budgets.
- Assist with banquets, as required.
- Other duties as assigned.
**Knowledge, Skills & Abilities**
- Completion of a diploma in hospitality, food and beverage service management or other related disciplines.
- 2 years of supervisory experience in the food service industry.
- Responsible beverage service certification is required.
- Ability to work flexible shifts, including days, evenings, nights, weekends and
- holidays, as required.
- Ability to work under pressure while complying with all relevant legislation.
- Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
- Experience with monitoring and controlling inventory.
Pay: From RM2,600.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Free parking
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Rotational shift
Supplemental pay types:
- Tips
- Yearly bonus
License/Certification:
- Food Handling (preferred)
**Location**:
- Johor Bahru (preferred)
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