Service Manager
2 months ago
Position Summary
Samsung Electronics is among the world’s top leaders in the technology industry and is recognized as one of the top 10 global brands. At Samsung, you will get to shape the future of technology and have the opportunity to grow in a revolutionary environment.
Role and Responsibilities
- Establish & manage post-sales support infrastructure to ensure the delivery of service through our service partners
- Manage the service performance to customer, ensure that service level is achieved align with contract / SLA and deliver outstanding customer service and across location
- Manage a service team to provide operational efficiency of services to customers so as to support a sustainable annual growth.
- Lead the whole team to support the organizational performance in order to achieve the organization objective.
- Execute ad-hoc strategic initiatives as and when required by management
- Periodic review of existing infrastructure and processes to ensure it is in good order as well as to implement improvements
- Developing strong relationships and teams
- Managing the resources and to ensure coverage is provided according to the agreed resource capacity
- To be the provisioning escalation point for specific services for both internal and external customers
- To find out the cause of issue arise from stakeholder for problematic works order and to provide progress update in systems, customers and sales.
- To analyze provisioning report so as to identify key milestones that has passed deadline and not acted upon by respective stakeholder
- Supports the service process by helping to identify opportunities as well as assisting with qualification analyzing client needs and requirements
LI-SME #LI-MidSenior
Skills and Qualifications
- At least 10 year(s) of working experience in Consumer Electronic business within the after sales service field
- Excellent communication skill and coaching ability.
- Able to work under pressure
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