For Cust. Service Representative Rm2500-rm3000+

4 weeks ago

Kuala Lumpur, Malaysia Service Facility Management industry Full time

_**Nature of Business: Service facility management company**_
- **Location: Q Sentral, KL Sentral | Menara Maxis KLCC, Jalan Ampang**_
- **Position: Customer Service Representative**_**:

- Salary Range: RM2,500- RM3,000 (Offer based on experience)**_**:

- Working Days: Monday
- Friday | 8:30am -5.30pm**_

Job responsibilities:
1) Ensuring that all phones are answered according to the CEO SUITE script and within three rings.

2) Greeting all clients in a professional manner with a smile and offering tea or coffee as applicable.

4) Ensuring all records/ documentation/form are updated when necessary and that new info is updated as soon as details of a new VIP Link or Office client are received.

5) Responsibility for printing off list of overnight faxes and ensuring they are date and time stamped and billed.

6) Keeping stock of CEO SUITE brochures at reception and presenting your station during sales tours.

7) Ensuring reception is aware of clients’ movements for each day and any instructions throughout the day are communicated to all team members.

8) Arranging couriers and taxis, restaurant reservation, hotel accommodation for clients and CEO Suite management team ensuring that the client’s company name is given as reference and completing billing slips.

9) Ensuring that all billing are filled out immediately and accurately in your time sheet.

10) Ensuring all cleaning or handyman issues are written into the appropriate books.

11) Informing the CM of any problems with the lifts immediately.

12) Ensuring any complaints or compliments are written on the Complaint/Compliment forms each day and passed to the manager or CM.

13) Taking bookings for the meeting room, V/C and visiting, walk-in clients and ensuring that billing slips are accurately completed at the end of the day including all additional services.

14) Ordering all stationery on behalf of clients and the centre.

15) Overflow typing requirements.

16) Ensuring all clients receive an exceptional standard of service at all times.

17) Undertaking fire warden and possible first aider duties.

18) Ensuring reception is kept tidy at all times and that all lists and forms are kept in an order that can easily be followed by other team members who may be covering your reception.

19) Helping out in any other area of the business centre and covering on all other receptions as and when required.

20) Closing of Boardroom, Courier, and Incoming/Outgoing Fax Account.

21) Checking of ladies toilet accessories supplies.

Requirement:

- At least minimum Diploma in any course.
- Experience in a service industry is an advantage.
- Has a good Communication skills.
- Possesses a pleasing personality, team player and flexible
- At least three (3) years working experience on a busy switchboard with at least 50 extensions.
- At least two year’s customer care/service industry experience.
- Basic keyboard skills.
- Secretarial skills is an advantage.

**Salary**: RM2,500.00 - RM3,000.00 per month

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