Mandarin-speaking Customer Service Support
2 weeks ago
**Position Overview**:
We are currently seeking a dedicated and fluent Mandarin-speaking Customer Service Support representative. As a valuable member of the customer service department, you will play a pivotal role in delivering exceptional service to our Mandarin-speaking customers, ensuring their satisfaction and loyalty.
**Benefits**:
- Competitive compensation package and opportunities for performance-based incentives.
- Friendly and supportive work environment that fosters professional growth and development.
- Employees including families member enjoy discounts on products and services.
- Training and ongoing support to enhance customer service skills.
**Responsibilities**:
- Effectively communicate with customers to understand their needs, address complaints, and provide appropriate solutions while maintaining a positive and professional demeanor.
- Actively listen to customer feedback, identifying trends and areas for improvement, and relay important insights to the management team.
- Continuously strive to meet and exceed individual and team performance targets, contributing to the overall success of the customer service department
**Requirements**:
- Fluency in Mandarin, with excellent verbal and written communication skills in languages as require to liaise Chinese customer
- Flexibility to work various shifts, including weekends and holidays, based on the needs.
If you are a motivated individual with excellent Mandarin language skills, we would love to hear from you.
**Salary**: RM3,500.00 - RM4,800.00 per month
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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