Customer Relationship Officer

4 weeks ago

Cyberjaya, Malaysia YUMEIHO ASIA Full time

**About the Roles**:
Yumeiho is a leading provider of holistic health services, specializing in Yumeiho therapy. We are passionate about improving our clients' well-being and providing exceptional customer experiences. As a Customer Relationship Officer, you'll be at the forefront of our client interactions, ensuring positive relationships and effective communication.

**RESPONSIBILITIES**

**Booking Arrangements**:

- Coordinate appointments and bookings for Yumeiho therapy sessions within different channel (calls/whatsupp/online booking or walk in) or social media platform (FA, Insta, etc)
- Ensure accurate scheduling and timely communication with clients.
- Maintain an organized booking system.

**Collections**:

- Process customer invoices promptly and accurately.
- Track outstanding balances and follow up with clients for timely payments.
- Handle payment-related inquiries professionally.

**Customer Engagement**:

- Be the first point of contact for clients, providing friendly and helpful assistance.
- Address client inquiries, concerns, and feedback promptly.
- Foster positive relationships with clients to enhance their overall experience.

**Telemarketing**:

- Conduct outbound calls to potential clients to promote Yumeiho therapy services via campaign onsite or online
- Introduce our offerings, answer questions, and encourage bookings.
- Maintain accurate records of telemarketing interactions.

**Basic Bookkeeping**:

- Record financial transactions related to bookings, collections, and telemarketing efforts.
- Reconcile accounts and identify discrepancies.
- Assist with month-end closing procedures as needed.
- Prepare basic financial reports (e.g., aging reports).

**Other Duties**:

- Collaborate with other team members to ensure seamless operations.
- Assist with administrative tasks as assigned.

**Experience/Skills Required**:
**Female Applicant Only**
- Minimum 3-5 years of experience in an administrative or customer service role.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite (Excel is essential).
- Excellent communication and interpersonal abilities.
- Ability to work independently and as part of a team.
- Understanding of basic bookkeeping principles.

**Additional Assets**:

- Experience with customer relationship management (CRM) software.
- Familiarity with accounting software (e.g., QuickBooks).
- Knowledge of accounts payable and receivable processes.

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM1,800.00 - RM3,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Relationship: 3 years (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)

**Location**:

- Cyberjaya (preferred)

Willingness to travel:

- 50% (preferred)

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