Technical Support

7 days ago

Petaling Jaya, Malaysia Entserv Malaysia Sdn Bhd Full time

Responsibilities: - Successfully resolve hardware and software technical issues from incoming internal or external businesses and end user's contacts - Respond to service, product, technical, and customer
- relations questions - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex installations or configurations and make recommendations for resolution. - Articulate clearly in writing and verbally. - Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met. Education and Experience Required - Diploma or bachelor’s degree - 0 to 2 years’ experience in relevant technologies and customer environments; Open to fresh graduates - Relevant industry qualification where applicable. Knowledge and Skills - Excellent verbal and written communication skills in KOREAN to support KOREAN customers - Experience in troubleshooting in a technical environment. - Excellent analytical and problem-solving skills. - Software and hardware knowledge of computing, storage and peripheral devices. - Understanding of case management databases and tools. - Superior customer service skills. - Phone and remote support experience. - Willing to work in shifting schedule
Entserv Malaysia Sdn Bhd, operating as DXC Technology, is a US-based Global IT services provider. We help our customers across the entire Enterprise Technology Stack with differentiated industry solutions. We modernize IT, optimize data architectures, and make everything secure, scalable and orchestrated across public, private and hybrid clouds. The Enterprise Technology Stack includes IT Outsourcing, Cloud and Security, Applications, and Analytics and Engineering. We combine years of experience running mission-critical systems with the latest digital innovations to deliver better business outcomes and new levels of performance, competitiveness and experiences for our customers and their stakeholders. DXC invests in three key drivers of growth: People, Customers and Operational Execution. The company’s global scale, talent and innovation platforms serve 6,000 private and public-sector customers in 70 countries. DXC’s extensive partner network helps drive collaboration and leverage technology independence. The company has established more than 200 industry-leading global DXC Partner Network relationships, including 14 strategic partners: Amazon Web Services, AT&T, Dell Technologies, Google Cloud, HP, HPE, IBM, Micro Focus, Microsoft, Oracle, PwC, SAP, ServiceNow and VMware. DXC is a recognized leader in corporate responsibility, and ranked among the world’s best corporate citizens. DXC is a Fortune 500 company and represented in the S&P 500 Index.
Bachelor's or Equivalent

  • Technical support

    5 days ago

    Petaling Jaya, Selangor, Malaysia EV Automotive Company Full time

    EV Automotive Company Kota Damansara, Selangor, MalaysiaCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Technical Support & Warranty Executive located in Kota Damansara. The Technical Support & Warranty Executive will be responsible for providing technical support to customers, troubleshooting...

  • IT Technical Support

    4 days ago

    Petaling Jaya, Malaysia My E.g. Services Berhad (myeg) Full time

    **Responsibilities**: **Responsibilities**: - To log support calls and document/tickets their outcome to facilitate the resolution of common queries. - To redirect or escalate support requests to the appropriate member of the IT Infrastructure Team. - To pro-actively provide information to end-users on the progress of outstanding support calls. - To deploy...

  • Technical IT Support

    7 days ago

    Petaling Jaya, Malaysia Aisling Consulting Sdn Bhd Full time

    _**Main Job Tasks and Responsibilities**:_ - Provide timely and accurate technical support, troubleshooting, and problem resolution for hardware, software, network, and system issues. - Respond to user inquiries, diagnose problems, and guide users through step-by-step solutions in a clear and concise manner. - Escalate complex issues to appropriate IT...

  • Technical Support Specialist

    5 days ago

    Petaling Jaya, Selangor, Malaysia EV Automotive Company Full time

    About EV Automotive CompanyWe are a leading provider of innovative electric vehicles, dedicated to delivering exceptional customer experiences.Role OverviewThis is an exciting opportunity for a skilled Technical Support & Warranty Executive to join our team in Kota Damansara. The successful candidate will be responsible for providing expert technical support...

  • Technical Support Executive

    1 week ago

    Petaling Jaya, Malaysia Prisma Khas Sdn Bhd Full time

    Job Title: Technical Support Executive. We are looking for a Technical Support Executive (On-Site) to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with issues regarding our products. Ultimately, you will be a person our customers trust. They will rely on you to provide timely...

  • Technical Support

    4 days ago

    Petaling Jaya, Malaysia MY EG SDN. BHD. Full time

    Assist IT Administrator in System administration and troubleshooting of Windows and system. - Provide onsite technical support to clients by troubleshooting and resolving network faults and problems with network. - Provide IT helpdesk services and on-site support to end users. - Maintain and update documentation of all on-site IT service request,...

  • Technical Support Associate

    4 days ago

    Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full time

    We are looking for a skilled User Support Technician to join our Roche team. As a User Support Technician, you will play a key role in providing high-quality technical support to end-users, ensuring they have access to the tools and resources they need to perform their jobs effectively.Key ResponsibilitiesThe User Support Technician will be responsible...

  • Internship in Technical Support

    7 days ago

    Petaling Jaya, Malaysia Gloco Malaysia Sdn Bhd Full time

    Job description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...

  • Internship in Technical Support

    6 days ago

    Petaling Jaya, Malaysia Medishape Sdn Bhd Full time

    Responsibilities: - Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. - Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project. **Requirements**: - Required...

  • Internship in Technical Support

    2 weeks ago

    Petaling Jaya, Malaysia Gloco Malaysia Sdn Bhd Full time

    Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. - Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project **Job Types**: Part-time, Internship Contract length: 3-6...

  • Internship in Technical Support

    2 weeks ago

    Petaling Jaya, Malaysia Medishape Sdn Bhd Full time

    Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. - Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project Contract length: 3-6 months **Job Types**: Part-time,...

  • Internship in Technical Support

    2 weeks ago

    Petaling Jaya, Malaysia Medishape Sdn Bhd Full time

    Job description - Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. - Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project Contract length: 3-6 months **Job...

  • Technical Support Executive

    6 days ago

    Petaling Jaya, Malaysia Myeg Services Berhad Full time

    Provide technical support for tablets/phones to all DO for HQ and Regional offices - Provide barcode support for HQ and Regional Offices - Asset Management/Tracking/documentation on all IT related peripherals - Provide daily/weekly/monthly reports on work carried out - Able to support Windows and Android platform - Provide 1st level tablet/phone support for...

  • Executive - Technical Support

    1 week ago

    Petaling Jaya, Malaysia Puncak Tegap Sdn Bhd Full time

    **QUALIFICATION**: - Bachelor degree in IT or related field from recognized university - 1-3 years of experience in technical support - Fresh graduate encourage to apply **REQUIRED KNOWLEDGE**: - Good knowledge of Windows & Web-based Application. - Knowledge in IT Technical support is an advantage. - Experience in Learning / Training is a plus. **KEY...

  • IT Technical Support Executive

    3 weeks ago

    Petaling Jaya, Malaysia ANN JOO METAL SDN BHD Full time

    **Responsibilities**: - To provide technical support for computer hardware & software in the organization while demonstrating exceptional customer service skills - To escalate unresolved issues/requests clearly to next-level support team or external service providers and vendors - To perform user account administration functions (user provisioning,...

  • Internship in Technical Support

    4 weeks ago

    Petaling Jaya, Malaysia Gloco Malaysia Sdn Bhd Full time

    Job description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...

  • Technical Support Specialist

    22 hours ago

    Petaling Jaya, Selangor, Malaysia TIME's group Full time

    About the RoleThis is an exciting opportunity to join the TIME's Group team as a Technical Support Executive based in Selangor. In this full-time role, you will be responsible for providing high-quality technical support to our customers, helping them resolve any issues they may be experiencing with our products and services.Key ResponsibilitiesRespond to...

  • Internship for Technical Support

    4 weeks ago

    Petaling Jaya, Malaysia Medishape Sdn Bhd Full time

    Job description **Responsibilities**: Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the...

  • Internship in Technical Support

    4 weeks ago

    Petaling Jaya, Malaysia Gloco Malaysia Sdn Bhd Full time

    Responsibilities: - Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. - Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project. **Requirements**: - Required...

  • Internship in Technical Support

    2 weeks ago

    Petaling Jaya, Malaysia Gloco Malaysia Sdn Bhd Full time

    Responsibilities: - Expected to work closely with the customer, the onsite/offsite technical support team and management to ensure a smooth, timely delivery and handling of the support cases. - Take ownership of all Technical problem and plan it to ensure the plan is tracked during the entire life cycle of the project. **Requirements**: - Required...