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Technical Support

4 weeks ago

Petaling Jaya, Malaysia Entserv Malaysia Sdn Bhd Full time

Responsibilities: - Successfully resolve hardware and software technical issues from incoming internal or external businesses and end user's contacts - Respond to service, product, technical, and customer
- relations questions - Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence. - Evaluate unique or complex installations or configurations and make recommendations for resolution. - Articulate clearly in writing and verbally. - Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met. Education and Experience Required - Diploma or bachelor’s degree - 0 to 2 years’ experience in relevant technologies and customer environments; Open to fresh graduates - Relevant industry qualification where applicable. Knowledge and Skills - Excellent verbal and written communication skills in KOREAN to support KOREAN customers - Experience in troubleshooting in a technical environment. - Excellent analytical and problem-solving skills. - Software and hardware knowledge of computing, storage and peripheral devices. - Understanding of case management databases and tools. - Superior customer service skills. - Phone and remote support experience. - Willing to work in shifting schedule
Entserv Malaysia Sdn Bhd, operating as DXC Technology, is a US-based Global IT services provider. We help our customers across the entire Enterprise Technology Stack with differentiated industry solutions. We modernize IT, optimize data architectures, and make everything secure, scalable and orchestrated across public, private and hybrid clouds. The Enterprise Technology Stack includes IT Outsourcing, Cloud and Security, Applications, and Analytics and Engineering. We combine years of experience running mission-critical systems with the latest digital innovations to deliver better business outcomes and new levels of performance, competitiveness and experiences for our customers and their stakeholders. DXC invests in three key drivers of growth: People, Customers and Operational Execution. The company’s global scale, talent and innovation platforms serve 6,000 private and public-sector customers in 70 countries. DXC’s extensive partner network helps drive collaboration and leverage technology independence. The company has established more than 200 industry-leading global DXC Partner Network relationships, including 14 strategic partners: Amazon Web Services, AT&T, Dell Technologies, Google Cloud, HP, HPE, IBM, Micro Focus, Microsoft, Oracle, PwC, SAP, ServiceNow and VMware. DXC is a recognized leader in corporate responsibility, and ranked among the world’s best corporate citizens. DXC is a Fortune 500 company and represented in the S&P 500 Index.
Bachelor's or Equivalent