Academic Management Specialist

7 months ago


Johor Bahru, Malaysia Yuwen Resources Full time

**Location**: Remote

**Working Hours**: Full-time, 5 days per week, 3 weekdays, and 2 weekends (Monday to Friday: 10 AM—7 PM; Saturday and Sunday: 9 AM—6 PM).

**Job Overview**

Join our team as an _**Academic Management Specialist**_ and be part of a dynamic tuition centre that prides itself on a Customer-Centric approach, fostering a Performance environment, and nurturing a Growth Mindset. This remote role calls for a dedicated professional to manage academic affairs, interfacing seamlessly with students, parents, and teachers to enhance the educational experience. Your contributions will also extend to collaborating with our Sales Department to maximize outreach and engagement efforts.

**Core Values**

1. _Customer-Centric_
We place our clients—students, parents, and educators—at the heart of everything we do.

2. _Performance Driven_
We strive for excellence in every interaction and seek continuous improvement.

3_.Growth Mindset_
We believe in learning and evolving through challenges and successes.

4. _Teamwork_
We collaborate effectively across departments to achieve common goals.

5._Professionalism_
We conduct ourselves with integrity and maintain high standards in our work.

**Key Responsibilities**

1. Act as the primary point of contact for inquiries, ensuring timely and precise responses that reflect our values.

2. Address and resolve issues concerning academic affairs, such as course scheduling, teacher assignments, and student performance.

3. Utilize our customer relationship management systems to keep detailed records of interactions, transactions, and feedback.

4. Work closely with the Sales Department to enhance sales campaigns, events, and communication strategies.

5. Generate and analyze reports on customer interactions and service issues to drive service excellence.

6. Uphold tuition centre policies and standards in every process and interaction.

**Requirements**:
1. Bilingual proficiency in English and Mandarin to serve a diverse clientele.

2. Advanced Microsoft Excel skills for effective data management and report generation.

3. Demonstrated experience in customer service, ideally within an educational setting.

4. Strong organizational skills with the capacity to manage multiple tasks and priorities simultaneously.

5. Exceptional communication and interpersonal skills characterized by empathy and patience.

6. Ability to work independently with mínimal supervision.

7. Availability to work assigned hours, including weekends.

**Benefits**

1. Competitive salary with performance-based incentives.

2. Opportunities for professional development and career advancement.

3. Flexible, remote work environment.

**Join Our Mission**

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Health insurance
- Professional development
- Work from home

Schedule:

- Day shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- Mandarin (required)
- English (required)



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