Operation Manager

2 weeks ago


Shah Alam, Malaysia ZUS Coffee Full time

**Overview**

As the Operation Manager, you will be responsible for overseeing the daily business operations. You will work closely with cross-functional teams to ensure that all processes are running smoothly and efficiently in delivering first-class customer experience as a whole. Your primary goal is to ensure that our business is operating at peak performance, both in terms of cost efficiency and productivity.

**Responsibilities**
- Working closely with other teams, including sales, marketing, product development, customer support to ensure that our business is operating at peak performance.
- Analyse data, identify trends, and work with cross-functional teams to implement process and productivity improvements.
- Manage 3PL and warehousing partners’ operations to ensure effective warehousing, fraud management, inventory management & fulfilment process
- Managing relationships with 3PL and reviewing service level provided and operational costs.
- Collect and analyse relevant data relating to fulfilment & warehouse operations to draw actionable insights for decision making or process improvement.
- Managing inventory inventory levels and ensuring that products are in stock and available for purchase
- Review monthly stock reconciliations & identify variances & cost discrepancies

**Requirements**:
To be successful in this role, you should have:

- A Bachelor's degree in Business Administration, Operations Management, or a related field.
- At least 5 years of experience in operations management, preferably in a consumer brand setting.
- Strong leadership and communication skills.
- Proven ability to identify and implement process improvements.
- Experience managing inventory, logistics, customer support and supply chain management.

**Salary**: RM4,000.00 - RM5,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)



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