Feb 2024 Intake

6 days ago

Brickfields, Malaysia eTeam Workforce Sdn. Bhd. (Malaysia) Full time

_**Working hours - 9AM-6PM**_
- **Working Days : Monday - Sunday (Rotational offday)**_
- **Location - KL Sentral (Nearby LRT KL Sentral)**_
- **Type : PERMANENT**_

**Responsibilities**:

- Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
- This position provides customer service support and resolution of routine problems regarding client's product or services.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database

**Requirements**:

- SPM / Diploma / Degree with minimum 1 year of relevant experience in Customer Service / Call Center.
- Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge.
- **Fluent in Mandarin or Cantonese and English (Speaking, Reading and Writing).**:

- Dependable with strong attention to detail.
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Rotational shift

Application Question(s):

- Are you able to read and write in Mandarin / Chinese?
- Are you able to join Immediately?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)
- Cantonese (preferred)

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