Technical Writer

6 months ago

Kuala Lumpur, Malaysia SWIFT SUPPORT SERVICES MALAYSIA SDN BHD Full time

Define and analyse the target audiences for complex documentation project in order to understand their business environment and to identify their information requirements and any knowledge gaps. Define and obtain approval on the documentation set, the delivery media and the project plan, for more complex documentation projects. Write, revise and control texts in time for the project's completion so as to satisfy users' information requirements relating to products/services and ensuring consistency, relevance, accuracy and readability across all SWIFT products. Ensure the documentation is reviewed for accuracy by the appropriate parties and is signed off by accountable parties before publishing Conduct peer reviews (with IT project team, product management and customer facing colleagues) and incorporate feedback from pilot users and usability tests. Review and edit documentation ensuring consistency, relevance, accuracy and readability and ease of use across all SWIFT products Coordinate and supervise a documentation project team and ensure documentation project remains synchronised with the development project Assist less experienced writers and share knowledge/experience
SWIFT doesn’t stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now. SWIFT is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country. We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at SWIFT has real impact too — an impact that matters every day. Which is why you matter to us. Joining SWIFT gives you unparalleled exposure to knowledge, expertise and technologies. If you have what it takes, you’ll be able to take on different career paths and have the opportunity to work in teams, departments and disciplines in countries around the world. SWIFT is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You’ll be surrounded by bright, customer-focused and intellectually curious people in a collaborative, friendly, open and inclusive environment. At SWIFT we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day.
Bachelor's or Equivalent

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