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Technical Writer
5 days ago
Our client - a well-established multinational banking corporation, is seeking a talented **Technical Writer **who will be responsible for contributing high quality documentation to the overall success of the Digital Workplace Portal. The following are the responsibilities and requirements:
**Responsibilities**:
- Translate technical knowledge articles / content to end user consumable knowledge articles of high quality that can be published on a Digital Workplace Portal.
- Work on improving knowledge artefact quality levels with tech and ops teams based on quality ratings from end users.
- Implementing knowledge article library that aligns with the organization's business objectives.
- Create business user friendly knowledge articles to publish on Digital Workplace Portal.
- Maintain knowledge article on Knowledge Portal.
- Seamless communication with Technology and Ops functions who contribute knowledge on review and approval of trusted knowledge content.
**Job Requirements**
- Bachelor’s degree in Computer Science, Technical Communication, or related field.
- Minimum 3 or 5-years’ experience in translating technical knowledge articles / content to end user, preferably but not mandatorily in the banking industry.
- Able to create business user friendly knowledge articles, implementing and maintaining knowledge article library and on portal.
- Excellent verbal and written communication skills as well as collaborating skills with cross cultural teams like tech and operations.
- Proficient in using documentation tools and software like Microsoft Word, Adobe FrameMaker, or content management systems.
- Portfolio of previous work demonstrating writing and documentation skills is advantageous.
- **Malaysian Citizens only.**
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM4,512.72 - RM9,414.55 per month
**Benefits**:
- Dental insurance
- Health insurance
Schedule:
- Monday to Friday
Application Question(s):
- Experience in translating technical knowledge articles / content to end user?
- Able to create business user friendly knowledge articles, implementing and maintaining knowledge article library and on portal?
- Do you require a work visa?
- Are you able to join immediately?
**Experience**:
- technical writing: 5 years (required)
- Banking or Financial industry: 5 years (required)
- Content management systems: 3 years (required)
- Microsoft Word: 5 years (required)
**Language**:
- English (required)
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