Call Center Representative

6 months ago

Petaling Jaya, Malaysia Bjak Full time

**About Us**

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

**Position Description**:
As an Inbound Customer Service Representative, your primary responsibility is to handle incoming customer inquiries, resolve issues, and provide outstanding support over the phone. You will play a key role in ensuring customer satisfaction and maintaining a positive brand image.

**Key Responsibilities**:

- Answer incoming customer calls promptly and professionally.
- Listen actively to customer inquiries, concerns, and requests.
- Provide accurate information and assistance to address customer issues and questions.
- Troubleshoot and resolve customer problems, ensuring their needs are met.
- Document customer interactions and details of inquiries or complaints in the system.
- Maintain a high level of product knowledge to assist customers effectively.
- Follow established processes and guidelines for issue resolution.
- Escalate complex issues to supervisors or specialized departments when necessary.
- Deliver exceptional customer service with a positive and empathetic attitude.
- Collaborate with team members to ensure consistent and high-quality service.
- Participate in training and development programs to enhance skills and knowledge.

**Requirements**:

- Fresh graduates are encouraged to apply.
- 2-3 years of working experience as customer service is a plus point.
- Required language(s): English, Bahasa Malaysia
- Minimum Diploma/Degree in any field
- High level of attention to details.
- Strong work ethic and willingness to take on any tasks.
- Comfortable working in an extremely fast paced and international environment
- Full Training Provided (Theory & Hands-on training)
- Applicants must be willing to work on rotational shifts including evenings & weekends.
- A positive attitude and a commitment to delivering outstanding service.
- Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
- Ability to communicate with customers with a level of empathy.
- Immediate availability is a plus point.
- This role is not open for non-local.

**Benefits**
- You will be working in a fast-growing startup that promotes flexible and open culture.
- You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.
- Fast moving, challenging and unique business problems
- Attractive remuneration and performance incentives
- Strong learning and development plans for your career growth
- Great career development opportunities in a growing company
- International work environment and flat organization
- Competitive salary
- Casual work attire

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